Insurance Premium Technician Apprentice

To apply, upload your CV, which should include why you’re interested in the role, and why you feel you’re suitable (max 300 words). The closing date for applications is Tuesday 19th May at 5pm.

This is a virtual first role, with travel each week to our office in Chatham (ME4 4RQ) and occasional travel into London. Travel expenses will be reimbursed, but applicants must be able to travel to these locations.

About us

Velonetic is a technology-focused service provider transforming insurance transactions in the London market. A joint venture by DXC Technology, Lloyd’s, and the International Underwriting Association (IUA), we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance. Processing over £117 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. As the insurance market evolves at an unprecedented pace, there have never been a more exciting time to join us.

The Velonetic Apprenticeship Programme

Over the course of the programme, you’ll study for a recognised qualification at the same time as gaining valuable hands-on experience in your role, developing practical skills while contributing to real work that makes an impact. You’ll be supported to learn and grow through a combination of workplace experience and formal training, and you’ll be paired with a buddy to help you settle in, build confidence in your role and connect with our Early Careers community. You’ll join us on a permanent contract, and your apprenticeship is just the start of your journey, laying the foundation for future career progression within Velonetic.

Your learning pathway

You’ll complete the Level 3 Financial Services Administrator apprenticeship, learning how to deliver great customer outcomes while working within regulatory and organisational requirements. You’ll build a strong understanding of how the financial services industry operates, learn how to work with data and digital systems securely, and develop the professional behaviours needed to collaborate effectively, manage risks, and continuously improve how services are delivered. As part of your apprenticeship, you’ll also complete the Chartered Insurance Institute’s Certificate in Insurance, an industry recognised qualification.

Your apprenticeship will cover:

• Financial services regulation and professional standards (e.g. FCA/PRA)
• The financial services market and how different roles and products fit together
• Customer service principles
• Internal systems, processes, and service level agreements
• Risk awareness, issue escalation, and fraud prevention
• Secure data handling and data protection legislation
• Digital tools and platforms used in financial services
• Effective communication and stakeholder management
• Approaches for planning, organising and effectively managing time and resources

What you’ll be doing:

Joining us as an Insurance Premium Technician is a great way to start your career in insurance – full training will be provided to help you grow your understanding of insurance. You’ll be part of the Operations team, responsible for carrying out our core business services, which include performing checks on insurance documents, processing premium transactions and processing claims transactions. Your role will involve performing standard technical checks and processes linked to the risks being processed, ensuring that agreed market Service Level Agreements (SLAs) for quality and turnaround times are met.

You will:

• Conduct technical checks on insurance documentation to ensure accuracy
• Identify discrepancies or errors within documentation
• Use systems to support technical processing, with supervision or referral where applicable
• Liaise with customers and brokers to resolve queries and issues
• Input details into databases to initiate settlements or updates
• Complete accurate reporting related to the work being processed
• Support and contribute to innovation and process improvement projects
• Review and validate insurance documentation
• Take ownership of your own workload

Entry requirements

• 5 GCSEs grade 4 and above, including Maths and English
• 3 A Levels grade C and above (or equivalent)

To succeed in this role you will:

• Be interested in insurance and have the desire to learn more
• Be self-motivated, with the ability to work independently and effectively in a hybrid working environment
• Have strong numeracy, verbal and literacy skills
• Be organized
• Thrive in collaborative environments and work well in a team
• Demonstrate attention to detail and accuracy in your work
• Have excellent customer service skills
• Be flexible and eager to learn in a fast-paced, customer-focused environment
• Be confident using Microsoft Office applications, including Outlook, Word, Excel and PowerPoint

Our Culture

Here at Velonetic, we support with care and compassion. We’re constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace. We were hugely proud to be officially certified as a Great Place to Work in 2025 and recognised as one of the UK’s Best Workplaces for women!

Employee Benefits

As a virtual-first organisation, we offer flexible working alongside regular office time for collaboration and growth. You’ll be in the Chatham office on average once a week, with flexibility to be in more frequently when required - reasonable travel expenses are covered by the Company. You’ll also visit our London office, based in the in the iconic Lloyd’s building (EC3), at the heart of the London Insurance market.

Our competitive benefits package includes flexible options such as buying or selling annual leave, private medical cover, dental and travel insurance. You’ll also have access to Perks at Work, offering discounts on gift cards, holidays, restaurants, activities, and more. You’ll also be provided with a laptop and home working equipment to work effectively at home.

Our recruitment process

Our recruitment process has four stages, designed to help us get to know you and give you the opportunity to show your potential:

• Stage 1 – Apply online: Upload your CV, which should include why you’re interested in the role, and why you feel you’re suitable (max 300 words). The closing date for applications is Tuesday 19th May at 5pm.
• Stage 2 – Phone chat: We’ll have a short phone chat to ask about your application.
• Stage 3 – Online interview: A live, competency‑based interview held via Microsoft Teams where we’ll ask questions about your skills and experiences.
• Stage 4 – Final interview (in person): If you reach the final stage, you’ll be invited to our Chatham office to meet the team and learn more about the role.

We understand that A‑Levels and revision come first. We’ll schedule early stages around your exams, and final interviews will be held after the exam period.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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