At a Glance
- Tasks: Provide expert-level support and troubleshoot complex Citrix issues.
- Company: Join DXC Technology, a leader in tech solutions with a collaborative team.
- Benefits: Competitive salary, career growth, and the chance to work on innovative projects.
- Other info: Based in Preston, with opportunities for professional development and security clearance.
- Why this job: Make a real impact by ensuring a smooth user experience in Citrix environments.
- Qualifications: Experience in Citrix technologies and strong problem-solving skills required.
The predicted salary is between 45000 - 50000 £ per year.
We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives.
The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base.
The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first. The role is expected to be mainly based in Preston.
Due to the customer requirements successful applicants must be eligible for high level UK Security clearance.
The Roles Primary Responsibilities:
- Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Both proactive and reactive problem record progression and root cause analysis.
- Pro-active approach towards defect management resolutions as part of technical assurance activities.
- Confidence in working with internal and cross capability teams.
