Service Management Lead Itil in Hampshire

Hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

About DXC Technology

DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery.

The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership.

• Lead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments.
• Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery.
• Establish and maintain governance structures, including steering committees, workstreams and escalation protocols.
• Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations.
• Design target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems.
• Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors.
• Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards.
• Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness.

Team & Resource Management

• Engage third-party vendors and subcontractors, managing SLAs and quality deliverables.

Customer & Stakeholder Management

• Provide regular executive-level reporting on migration progress, risks, issues and resolutions.
• Manage customer expectations, communications and change management throughout the migration journey.

Risk & Quality Management

• Identify, assess and actively manage migration risks, developing mitigation strategies and contingency plans.
• Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction.
• Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations.
• Support audit and compliance activities, maintaining accurate records and evidence of service management actions.

Service Transition & Handover

• Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared.
• Lead training programmes for customer personnel on new systems, processes and operational procedures.
• Establish service level agreements (SLAs) and operational metrics for migrated services.

Security Clearance

• Minimum 10 years' experience in IT operations, infrastructure migration or systems implementation.
• Minimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value).
• Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation.
• Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models.
• Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines.
• Deep understanding of IT infrastructure architecture, capacity planning and performance optimisation.
• Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models.
• Experience with configuration management, automation tools and infrastructure-as-code practices.
• Understanding of database migration tools, methodologies and best practices.
• Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes.
• Proficiency with service management tools (ServiceNow).
• Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks.

Programme & Project Management

• Proficiency in formal project management methodologies (PRINCE2, PMI or equivalent).
• Strong experience with risk management, issue resolution and change control.
• Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar).
• Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences.
• Customer-focused mindset with proven ability to build and maintain long-term client relationships.
• Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors).
• Armed Forces background or military service experience.
• Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture.
• Experience with DXC service delivery models, platforms or customer engagements.
• Experience with SAP, Oracle or other enterprise resource planning (ERP) system migrations.
• Background in data centre consolidation, virtualisation or infrastructure modernisation programmes.

Highly competitive salary package commensurate with experience and technical expertise.

Enhanced pension scheme (defined contribution).

Comprehensive health and wellbeing benefits including private medical insurance.

Flexible working arrangements supporting work-life balance.

Professional development and continuous learning opportunities including certification support.

Access to DXC's extensive training, technical and leadership development programmes.

Participation in DXC's recognition, bonus and reward schemes.

On-site facilities and collaboration spaces at DXC's purpose-built Farnborough centre.

The DV process typically takes 6-9 months and requires full disclosure of personal, financial and employment history.

All applicants must demonstrate a legitimate need for security clearance through this contracted defence role.

DXC Technology is an equal opportunities employer committed to building diverse, inclusive teams. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.