At a Glance
- Tasks: Lead project implementation and training, ensuring smooth service transitions and operational readiness.
- Company: Join DXC Technology, a global leader in IT services with a focus on innovation and inclusion.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for continuous development.
- Other info: Dynamic work environment with a commitment to diversity and career growth.
- Why this job: Make a real impact by bridging teams and driving successful IT service deployments.
- Qualifications: Experience in ITIL principles, project management, and strong problem-solving skills required.
The predicted salary is between 60000 - 68231 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
About DXC Technology
DXC Technology is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. We are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development.
At DXC Technology, we are committed to creating an inclusive environment where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and those from other underrepresented groups in technology. We believe that diverse perspectives drive better outcomes—for our people, our customers, and our business—and we are dedicated to supporting all employees to achieve their full potential.
The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved.
The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities.
- Coordinate service transition activities across project and operational teams.
- Act as the operational readiness authority for project deployments.
- Define and maintain Operational Acceptance Testing (OAT) requirements.
- Identify and manage operational risks, issues, and dependencies.
- Ensure monitoring, alerting, backup, recovery, and support tooling are operational.
- Assess resource and training requirements for support teams.
- Partner with project managers, service owners, architects, engineers, and support teams.
- Communicate risks, mitigation plans, and deployment readiness recommendations.
- Support ITIL best practices and organizational service management initiatives.
- Analyse post-implementation reviews and lessons learned to improve future readiness activities.
Strong understanding of ITIL principles and frameworks.
Experience working with infrastructure, cloud, application, and support teams.
Strong risk management and problem-solving capabilities.
Ability to coordinate multiple projects and priorities simultaneously.
ITIL Foundation or higher certification.
Experience with ServiceNow or equivalent ITSM platforms.
Project Management qualifications (PRINCE2, Agile, PMP, etc.).
Knowledge of Operational Acceptance Testing (OAT).
Successful service deployments with minimal operational incidents.
Reduction in post-implementation support issues.
Compliance with operational acceptance standards.
At DXC Technology, we believe strong connections and community are key to our success.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
