Senior Support Engineer in Glasgow

Senior Support Engineer in Glasgow

Glasgow Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Maintain and troubleshoot network systems, providing technical support and leading project delivery.
  • Company: Join DXC Technology, a leader in innovative network solutions.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
  • Qualifications: 10 years of experience in network engineering with Cisco and Aruba skills.
  • Other info: Collaborative culture focused on inclusivity and community.

The predicted salary is between 36000 - 60000 £ per year.

Overview

Role – Senior Network Engineer

Clearance - SC

Job Summary: This Network Engineering role is focused on the implementation of remote Network services for a DXC secure customer. The role will cover LAN, WAN, Firewall, and Security infrastructures, remotely, with a key focus on Cisco and Aruba. The expectation is that the successful candidate will have 10 years of proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions.

Location & Schedule: The position is a hybrid working senior Network Engineering role with a minimum of 2 days on site in one of the DXC regional delivery centres in Glasgow or Newcastle, UK. The expectation is that the successful candidate will cover project delivery on UK Secure accounts.

Responsibilities:

  • Network Maintenance and Troubleshooting: Maintain data network hardware and systems; investigate and resolve network and hardware issues; analyze, isolate, and troubleshoot network errors; assess and upgrade legacy network components as needed.
  • Technical Support And Leadership: Provide technical support for both internal and external customers; respond to technical inquiries and recommend solutions; lead network problem escalation and resolution; mentor junior Network Engineering staff; feed into LLD/HLD creations.
  • Network Installation And Configuration: Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks; deploy network applications on servers and voice equipment; conduct network testing, maintenance, and problem resolution; perform network configurations and implement configuration changes on routers, switches, firewalls, and security appliances.
  • Documentation And Communication: Prepare network diagrams and documentation to reflect current network operational status; draft proposal documentation to address customer requirements; collaborate with network architects to design and implement functional company networks; conduct regular network performance tests.

Mandatory Skills:

  • Cisco LAN / WAN skills equivalent to CCNP level.
  • Aruba LAN skills equivalent to Aruba ACP level.
  • Demonstrable experience working in a large-scale multi-vendor complex campus environment.
  • Demonstrable experience working with Checkpoint and Palo Alto Firewalls.
  • Strong technical documentation skills.
  • Experience with complex routing protocols, including OSPF, BGP, and iBGP.
  • Experience in configuring and managing IPSec tunnels on firewalls and routers.
  • Experience working with large scale structured cabling infrastructures in a production / manufacturing environment. Completion of Cabling surveys.

Basic Qualifications:

  • Bachelor's degree or equivalent education and experience.

Preferred:

  • Bachelor’s degree in engineering, computer science, information systems, or related field.
  • Experience in data networking with both Cisco and Aruba infrastructures.
  • Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure.
  • Knowledge of modern network systems, networking principles, and data or video communication.
  • Eligible for or currently possess SC clearance (Mandatory).

Other Qualifications:

  • Strong analytical and problem-solving skills.
  • Skilled in time, priority, and task management.
  • Effective communication skills for interaction with customers and team members.
  • Ability to work independently and collaboratively within a team.
  • Capable of managing competing priorities in complex environments.
  • Professional demeanour with confidence in handling technical issues.
  • Willingness to travel as requested.
  • Availability for out of hours work including weekends as needed.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Senior Support Engineer in Glasgow employer: DXC Technology

At DXC Technology, we pride ourselves on being an exceptional employer that values strong connections and community. Our hybrid work model not only promotes flexibility and work-life balance but also fosters a collaborative environment where employees can thrive. With ample opportunities for professional growth and development, particularly in the dynamic field of network engineering, our Glasgow and Newcastle locations offer a vibrant atmosphere for innovation and teamwork.
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Contact Detail:

DXC Technology Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Support Engineer in Glasgow

✨Tip Number 1

Network your way to success! Reach out to current or former employees at DXC Technology on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.

✨Tip Number 2

Prepare for the interview like it’s a big project! Brush up on your Cisco and Aruba skills, and be ready to discuss your experience with LAN/WAN and firewalls. Show us you know your stuff and can tackle real-world problems.

✨Tip Number 3

Don’t forget to showcase your soft skills! Communication and teamwork are key in this role. Be ready to share examples of how you’ve led teams or mentored others in past projects.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.

We think you need these skills to ace Senior Support Engineer in Glasgow

Cisco LAN / WAN skills equivalent to CCNP level
Aruba LAN skills equivalent to Aruba ACP level
Experience with Checkpoint and Palo Alto Firewalls
Complex routing protocols (OSPF, BGP, iBGP)
Configuring and managing IPSec tunnels
Large scale structured cabling infrastructures
Strong analytical and problem-solving skills
Technical documentation skills
Time, priority, and task management
Effective communication skills
Ability to work independently and collaboratively
Managing competing priorities in complex environments
Professional demeanour in handling technical issues
Willingness to travel as requested
Availability for out of hours work

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Senior Support Engineer role. Highlight your experience with Cisco and Aruba, as well as any relevant projects you've worked on. We want to see how your skills match what we're looking for!

Show Off Your Problem-Solving Skills: In your application, don’t just list your technical skills; share examples of how you've tackled complex network issues in the past. We love seeing candidates who can think on their feet and lead problem resolution.

Be Clear and Concise: When writing your cover letter or any additional documentation, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without fluff.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!

How to prepare for a job interview at DXC Technology

✨Know Your Tech Inside Out

Make sure you brush up on your Cisco and Aruba skills, especially around LAN/WAN configurations and firewall management. Be ready to discuss specific projects where you've implemented these technologies, as real-world examples will showcase your expertise.

✨Showcase Your Problem-Solving Skills

Prepare to share instances where you've troubleshot complex network issues. Highlight your analytical approach and how you led the resolution process, as this role demands strong problem-solving abilities in a multi-vendor environment.

✨Communicate Clearly and Confidently

Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders. Clear documentation skills are also crucial, so be prepared to discuss how you’ve created network diagrams or proposals in the past.

✨Demonstrate Team Leadership

Since mentoring junior staff is part of the role, think of examples where you've taken the lead in a project or helped others grow their skills. This shows that you're not just technically proficient but also a team player who can inspire and guide others.

Senior Support Engineer in Glasgow
DXC Technology
Location: Glasgow

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