At a Glance
- Tasks: Lead operational readiness for IT services and ensure smooth transitions into live environments.
- Company: Join DXC Technology, a global leader in IT services with a focus on innovation and inclusion.
- Benefits: Flexible work model, inclusive culture, and opportunities for continuous development.
- Other info: Collaborative environment with excellent career growth and support for diverse perspectives.
- Why this job: Make a real impact by ensuring successful service deployments and enhancing operational efficiency.
- Qualifications: 5+ years in IT Service Management and strong understanding of ITIL principles.
The predicted salary is between 60000 - 75000 £ per year.
About DXC Technology
DXC Technology is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. We are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development. At DXC Technology, we are committed to creating an inclusive environment where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and those from other underrepresented groups in technology. We believe that diverse perspectives drive better outcomes—for our people, our customers, and our business—and we are dedicated to supporting all employees to achieve their full potential.
Role Summary
The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities.
Key Responsibilities
- Service Transition & Operational Readiness
- Lead Operational Readiness Reviews (ORR) for new and updated services.
- Develop and maintain operational readiness frameworks, processes, and governance.
- Ensure all operational acceptance criteria are met before service go-live.
- Coordinate service transition activities across project and operational teams.
- Act as the operational readiness authority for project deployments.
- Service Acceptance & Governance
- Define and maintain Operational Acceptance Testing (OAT) requirements.
- Facilitate readiness assessments and go-live reviews.
- Identify and manage operational risks, issues, and dependencies.
- Ensure service support requirements are documented and approved.
- Knowledge & Documentation Management
- Ensure support documentation, work instructions, runbooks, and knowledge articles are created and maintained.
- Coordinate knowledge transfer sessions between delivery and support teams.
- Verify service desk and resolver groups have the information required to support the service.
- Support Model & Resource Readiness
- Validate support structures, escalation paths, and service ownership.
- Ensure monitoring, alerting, backup, recovery, and support tooling are operational.
- Work with technical teams to confirm operational support capability and capacity.
- Assess resource and training requirements for support teams.
- Stakeholder Management
- Partner with project managers, service owners, architects, engineers, and support teams.
- Provide readiness status reporting to senior leadership and governance boards.
- Communicate risks, mitigation plans, and deployment readiness recommendations.
- Continuous Improvement
- Identify opportunities to improve service transition and operational readiness processes.
- Support ITIL best practices and organizational service management initiatives.
- Analyse post-implementation reviews and lessons learned to improve future readiness activities.
Required Skills & Experience
- Essential
- 5 + years’ experience in IT Service Management (ITSM) and Service Transition processes.
- Strong understanding of ITIL principles and frameworks.
- Experience managing operational readiness or service transition activities.
- Excellent stakeholder management and communication skills.
- Experience working with infrastructure, cloud, application, and support teams.
- Strong risk management and problem-solving capabilities.
- Ability to coordinate multiple projects and priorities simultaneously.
- Desirable
- ITIL Foundation or higher certification.
- Experience with ServiceNow or equivalent ITSM platforms.
- Project Management qualifications (PRINCE2, Agile, PMP, etc.).
- Knowledge of Operational Acceptance Testing (OAT).
- Experience within complex and secure environments.
Key Deliverables
- Operational Readiness Plans
- Operational Acceptance Checklists
- Service Handover Documentation
- Support Models and RACI Definitions
- Knowledge Articles and Runbooks
- Training and Knowledge Transfer Records
- Go-Live Readiness Assessments
- Risk and Issue Registers
- Service Transition Reports
Success Measures
- Successful service deployments with minimal operational incidents.
- Reduction in post-implementation support issues.
- Compliance with operational acceptance standards.
- Completion of readiness activities within agreed timelines.
- Positive feedback from service owners and operational teams.
- Improved support team preparedness and service stability.
Typical Reporting Line
- Reports to: Head of Service Management, Service Delivery Manager, Operations Manager, Service Transition Manager
- Works closely with: Project Managers, Service Owners, Technical Architects, Infrastructure & Cloud Teams, Service Desk and Resolver Groups, Change & Release Management Teams
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Operational Readiness Lead in Farnborough employer: DXC Technology
At DXC Technology, we pride ourselves on being an exceptional employer that champions a culture of inclusion, collaboration, and continuous development. Our commitment to employee growth is reflected in our supportive work environment, where diverse perspectives are valued, and opportunities for professional advancement abound. Located in a dynamic setting, we offer flexible work arrangements that prioritise wellbeing while fostering strong connections among team members, making it an ideal place for those seeking meaningful and rewarding careers.
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We think this is how you could land Operational Readiness Lead in Farnborough
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We think you need these skills to ace Operational Readiness Lead in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
