Manager Service Delivery in Farnborough

About DXC Technology

DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery.

Essential Job Functions

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction.
• Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in business administration, engineering, information systems or related field preferred.
• Nine or more years of support services, project, or program experience.
• Five or more years of leadership or supervisory experience.
• Experience working with the technology industry.
• Experience working with company products and operating systems.

Other Qualifications

• Good project management skills.
• Good analytical and problem solving skills.
• Good interpersonal skills to interact with customers and team members.
• Good leadership and organizational skills.
• Good communication skills.
• Good skills in managing to contracts and budgets.
• Good relationship building skills.
• Ability to work in a team environment.
• Willingness to travel.

DXC Technology is an equal opportunities employer committed to building diverse, inclusive teams. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any reasonable adjustments during the recruitment or vetting process, please advise us at the earliest opportunity.

DXC does not accept unsolicited CVs from recruitment agencies. Any unsolicited submissions will be considered DXC property and will not incur any fees. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.