At a Glance
- Tasks: Lead complex IT migrations for defence and aerospace clients, ensuring seamless transitions.
- Company: Join DXC Technology, a Fortune 500 leader in global tech services.
- Benefits: Competitive salary, enhanced pension, health benefits, and flexible working arrangements.
- Other info: Opportunities for professional development and continuous learning.
- Why this job: Make a real impact in the aerospace and defence sectors with cutting-edge technology.
- Qualifications: 10+ years in IT operations and 5+ years leading large-scale migration projects.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
About DXC Technology
DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery.
The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership.
- Lead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments
- Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery
- Establish and maintain governance structures, including steering committees, workstreams and escalation protocols
- Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations.
Design target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems
- Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors
- Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards
- Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness
Team & Resource Management
- Engage third-party vendors and subcontractors, managing SLAs and quality deliverables
Customer & Stakeholder Management
- Provide regular executive-level reporting on migration progress, risks, issues and resolutions
- Manage customer expectations, communications and change management throughout the migration journey
Risk & Quality Management
- Identify, assess and actively manage migration risks, developing mitigation strategies and contingency plans
- Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction
- Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations
- Support audit and compliance activities, maintaining accurate records and evidence of service management actions.
Service Transition & Handover
- Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared
- Lead training programmes for customer personnel on new systems, processes and operational procedures
- Establish service level agreements (SLAs) and operational metrics for migrated services
Security Clearance
- Minimum 10 years' experience in IT operations, infrastructure migration or systems implementation
- Minimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value)
- Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation
- Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models
- Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines
- Deep understanding of IT infrastructure architecture, capacity planning and performance optimisation
- Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models
- Experience with configuration management, automation tools and infrastructure-as-code practices
- Understanding of database migration tools, methodologies and best practices
- Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes
- Proficiency with service management tools (ServiceNow)
- Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks
Programme & Project Management
- Proficiency in formal project management methodologies (PRINCE2, PMI or equivalent)
- Strong experience with risk management, issue resolution and change control
- Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar)
- Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences
- Customer-focused mindset with proven ability to build and maintain long-term client relationships
- Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors)
- Armed Forces background or military service experience
- Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture
- Experience with DXC service delivery models, platforms or customer engagements
- Experience with SAP, Oracle or other enterprise resource planning (ERP) system migrations
- Background in data centre consolidation, virtualisation or infrastructure modernisation programmes
Highly competitive salary package commensurate with experience and technical expertise
- Enhanced pension scheme (defined contribution)
- Comprehensive health and wellbeing benefits including private medical insurance
- Flexible working arrangements supporting work-life balance
- Professional development and continuous learning opportunities
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Service Configuration Lead in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology!
✨Direct Apply to DXC Technology
Let's not forget to apply directly through the DXC Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITIL Service Configuration Lead in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
