At a Glance
- Tasks: Engage with brokers, manage contracts, and ensure smooth communication throughout the signing process.
- Company: Join DXC Technology, a leader in fostering connections and community.
- Benefits: Flexible work model, inclusive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on collaboration and career development.
- Why this job: Make a real impact by supporting customers and driving contract success.
- Qualifications: Strong communication skills, attention to detail, and problem-solving mindset required.
The predicted salary is between 40000 - 50000 £ per year.
Customer Engagement & Communication
- Act as the primary point of contact for an allocated portfolio of broker customers.
- Initiate early engagement, providing a clear overview of FERN 3, timelines, and customer expectations.
- Develop a strong understanding of the FERN 3 contract, including key changes, structure, and rationale, to confidently explain and respond to customer queries.
- Build and maintain professional relationships to support effective communication and timely responses.
Data Validation & Management
- Develop a strong understanding of the assigned customer data set (training provided).
- Share and review data with customers, validating accuracy and confirming the expected contracting approach.
- Identify and resolve data gaps, inconsistencies, and ownership issues.
- Coordinate required updates with internal teams, ensuring changes are accurate and reflected in core systems.
End-to-End Signing Coordination
- Own the full contract journey for each allocated broker, from initial engagement through to signature.
- Plan and manage outreach, follow-ups, and sequencing to maintain momentum across a high-volume portfolio.
- Track contract issuance and signature progress, proactively managing delays and dependencies.
- Drive contracts through to completion in line with programme timeline.
Cross-Functional Collaboration
- Work closely with Legal, Contracting, Services & Catalogue, CRM, and Communications teams.
- Coordinate resolution of customer queries, contractual dependencies, and operational issues.
- Ensure alignment with the broader programme approach and signing strategy.
Tracking, Reporting & Governance
- Maintain accurate, up-to-date records of customer status within Power App / CRM tools.
- Provide clear visibility of progress, risks, and issues across the allocated portfolio.
- Proactively identify risks, issues, and blockers, driving them through to resolution or escalating where required.
Programme Delivery Support
- Support the transition from legacy agreements to the FERN 3 contractual baseline.
- Contribute to a structured, repeatable signing approach across the market.
- Manage a high-volume workload, maintaining pace, quality, and consistency of delivery.
Key Skills & Experience
- Ability to understand and clearly explain contractual content and its business rationale to external stakeholders.
- Strong stakeholder engagement skills, with confidence working directly with broker contacts.
- Experience working with structured data sets, with a high level of accuracy and attention to detail.
- Strong organisational skills, with the ability to manage multiple customers and priorities in parallel.
- Problem-solving mindset, with the ability to identify issues and drive resolution.
- Proactive and tenacious approach, with a focus on achieving outcomes and meeting deadlines.
- Comfortable working across multiple communication channels (email, Teams, face-to-face).
What Success Looks Like
- Customers are engaged early and have a clear understanding of FERN 3 and their role.
- The FERN 3 contract and its rationale are clearly understood and consistently communicated.
- Customer data is accurate, validated, and agreed ahead of contract issuance.
- Risks and issues are identified early and resolved efficiently.
- Contracts progress smoothly and are signed within programme timelines.
- Customer and contract data remains accurate across all systems and tracking tools.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Engagement Manager employer: DXC Technology
At DXC Technology, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that prioritises both professional growth and personal wellbeing. As an Engagement Manager, you will benefit from flexible working arrangements while engaging with a diverse portfolio of broker customers, ensuring meaningful connections and impactful outcomes. Our commitment to employee development and a supportive environment makes DXC a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DXC Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DXC Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DXC Technology:Your cover letter is your chance to shine! Tell us why you want to work at DXC Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DXC Technology!
How to prepare for a job interview at DXC Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
