At a Glance
- Tasks: Provide on-site support for desktop/laptop devices and manage conference room AV.
- Company: Join a leading tech company focused on community and collaboration.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Hands-on hardware knowledge and experience with Windows OS required.
The predicted salary is between 30000 - 40000 £ per year.
Role Summary
Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
Location, Working Pattern, Security & Compliance
- Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park
- Occasional travel to remote sites to install or replace equipment
- Standard working hours: 07:00–17:30 (9-day fortnight, shift-dependent)
- Occasional out-of-hours work to support VIP or high-profile events
- Role is based on a nuclear-licensed site in the Reading area
- Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment)
Key Responsibilities
- End-User Compute (EUC)
- Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs
- Troubleshoot Windows client OS
- Perform limited software troubleshooting
- Support endpoint encryption and WSUS updates
- Administer Active Directory and assist with SCCM deployments
- Staff the Tech Bar for walk-in support
- Hardware Build
- Build standard and non-standard desktops; refurbish devices for deployment
- Perform warranty and non-warranty repairs
- Manage break/fix stock and asset records
- Maintain accurate device and print asset records; complete periodic audits
- Document and improve processes; maintain team SharePoint
- Printing / Managed Print Services (MPS)
- Maintain networked HP multifunction printers and manage consumables
- Manage customer PUK code access
- Prepare, test, and install new print devices
- Support print fleet optimisation and audits
- Tech Bar & Front-of-House Service
- Provide walk-in support including loan devices, triage, software help, new starters, and orders
- Ensure excellent customer communication and effective back-office completion
- Conference Rooms, VIP & Events
- Manage 250+ conference rooms and conduct assurance visits
- Liaise with AV suppliers for incident resolution and design requirements
- Respond to last-minute VIP support requests
- Networking (Foundational)
- Perform CAT5 and fibre network patching
- Provide hands-and-eyes support to suppliers
- Ticketing, SLAs & Communication
- Maintain clear ticket updates and resolution notes
- Resolve within SLA or escalate appropriately
- Keep users informed throughout the lifecycle
- Projects (when assigned)
- Coordinate small refresh or deployment projects
- Act as point of contact for leadership and customer service managers
Essential Skills & Qualifications
- Strong EUC hardware knowledge and hands-on break/fix experience (HP/Lenovo/Dell)
- Experience supporting HP multifunction printers
- Proficiency with Windows OS and Microsoft applications
- Solid PC and peripheral hardware knowledge
- Experience with ITSM processes and SLA adherence
- Familiarity with CAT5/fibre patching
- Full UK driving licence and eligibility for nuclear-licensed site clearance
Desirable Skills & Certifications
- ITIL Foundation
- SCCM knowledge
- Microsoft and CompTIA certifications (A+, Network+, MCP)
Behaviours
- Service excellence mindset; structured and methodical approach
- Team-oriented; promotes collaboration and knowledge sharing
- Professional, positive, proactive, calm under pressure
- Politically aware, reliable, and conscientious
- Continuous service improvement mindset
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
End User Support Specialist (Aldermaston/Green Park) employer: DXC Technology
At DXC Technology, we pride ourselves on being an excellent employer, offering a collaborative work culture that values service excellence and continuous improvement. Located at the AWE Aldermaston site, our End User Support Specialists benefit from a supportive environment with opportunities for professional growth, flexible working patterns, and a commitment to inclusivity, ensuring every team member can thrive in their role while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist (Aldermaston/Green Park)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on AWE and DXC Technology. Understanding their values and work environment can help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to end-user support and technical troubleshooting. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Bring examples of past experiences where you've successfully resolved issues or improved processes. This will demonstrate your hands-on experience and problem-solving abilities, which are key for the End User Support Specialist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace End User Support Specialist (Aldermaston/Green Park)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop/laptop support and break/fix repairs. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about end-user support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Tech Skills:We love tech-savvy candidates! Make sure to mention your proficiency with Windows OS, Microsoft applications, and any hardware knowledge you have. This will help us see that you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DXC Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, especially brands like HP, Lenovo, and Dell. Be ready to discuss your hands-on experience with break/fix repairs and troubleshooting Windows OS, as these are key skills for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user support, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues under pressure or went the extra mile for a user.
✨Familiarise Yourself with the Environment
Research the company’s work environment, especially their focus on collaboration and service excellence. Understanding their culture will help you align your answers with their values and demonstrate that you're a good fit.
✨Prepare for Technical Questions
Expect technical questions related to ITSM processes, ticketing systems, and network patching. Brush up on your knowledge of Active Directory, SCCM, and managed print services, as these topics may come up during the interview.
