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- Tasks: Provide on-site technical support for desktop incidents and user requests.
- Company: Join a high-profile organization and be part of a dynamic support team.
- Benefits: Gain hands-on experience, learn new technologies, and work in a fast-paced environment.
- Why this job: Perfect for tech enthusiasts who love problem-solving and teamwork in a vibrant setting.
- Qualifications: Must have technical skills in Windows, MS Office, and a full driving license.
- Other info: Opportunity to travel to various locations and enhance your IT service management skills.
The predicted salary is between 30000 - 42000 £ per year.
Deskside Support Engineer – Fareham We are looking for a Deskside Support Engineer who will be primarily based in Fareham, but may be required to travel to other customer locations at short notice to provide Deskside Support Services to our client. In this role you will be working in partnership with a high-profile organization providing support to users from within small Teams based on-site at various locations. Key Tasks / Responsibilities Act as a Deskside Services point of contact for users providing the technical resolution of desktop incidents (both hardware and software) as well as requests for moves/changes. Manage own tickets throughout their Lifecycle and prioritize work to effectively achieve the SLA. Ensure aged tickets are appropriately addressed; pended tickets are updated and monitor SLAs in real time to ensure compliance. Keep the customer updated throughout the life of an incident; ensuring satisfactory call resolution is achieved. Update the Incident Management System, clearly specifying the progress and call resolution details. Ensure high priority/impact incidents are resolved using exceptional care, speed, and efficiency. Work closely with the Operations Manager as your point of contact for service delivery escalations. Handle and/or coordinate the resolution of technical and client issues, escalating to the Operations Manager or Service Delivery Manager, as necessary. Recommend service improvements to Management and participate in the implementation of them. Skills / Experience We are looking for a self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working in a dynamic and rapidly changing environment. You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills. The key to the role is an understanding of the demands of our clients business and the ability to turn this into customer led solutions. Technical Experience Windows 10 and later, Adobe Acrobat suite, MS Office 365, MS Outlook, Lotus Notes, Remote Control Software including Remote Assist and RDP, Internet Explorer, Java, TCPIP, MacAfee Anti-Virus/spyware, Symantec Endpoint Services, DOS, Active Directory, PC Hardware and Architecture, Networking. Knowledge of W11 services Autopilot & Intune would be beneficial. Qualifications / Accreditations Technical Microsoft Accreditations. Service Management (ITIL) awareness. You should have a full driving licence, access to a car and be able to travel to satellite locations. You should also have the right to work in the UK and be able to demonstrate this at interview.
Deskside Support Engineer - On-site Fareham employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer - On-site Fareham
✨Tip Number 1
Familiarize yourself with the specific technical skills mentioned in the job description, such as Windows 10, MS Office 365, and Remote Control Software. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Since this role involves working closely with clients, practice your interpersonal skills. Prepare examples of how you've successfully resolved technical issues while maintaining a positive relationship with users, as this will be crucial for the Deskside Support Engineer position.
✨Tip Number 3
Understand the importance of SLAs (Service Level Agreements) in this role. Be ready to discuss how you prioritize tasks and manage your workload to meet these expectations, as this shows your commitment to service excellence.
✨Tip Number 4
Research the company and its clients to understand their business needs. This knowledge will help you tailor your responses during the interview and demonstrate that you can provide customer-led solutions effectively.
We think you need these skills to ace Deskside Support Engineer - On-site Fareham
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Deskside Support Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Technical Skills: In your CV and cover letter, emphasize your technical experience with Windows 10, MS Office 365, and other relevant software mentioned in the job description. Provide specific examples of how you've used these tools in previous roles.
Showcase Interpersonal Skills: Since the role involves working closely with users and teams, make sure to include examples that demonstrate your interpersonal skills. Mention any experiences where you successfully resolved conflicts or provided exceptional customer service.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at DXC Technology
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10, MS Office 365, and other relevant software. Highlight specific instances where you've resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've managed tickets and prioritized tasks in previous roles. Discuss how you ensure compliance with SLAs and how you keep customers updated during the incident resolution process.
✨Emphasize Teamwork and Communication
Since this role involves working closely with a team and communicating with clients, be ready to share experiences that showcase your interpersonal skills. Talk about how you collaborate with others to achieve common goals and resolve issues efficiently.
✨Understand the Client's Business Needs
Research the organization you'll be supporting and understand their business model. Be prepared to discuss how you can tailor your support services to meet their specific needs and improve their operations.
