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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for end users in a dynamic office environment.
- Company: Join DXC Technology, a global leader in IT services with a commitment to innovation.
- Benefits: Enjoy a supportive work culture, flexible hours, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values your unique background and perspective.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong communication skills and a passion for learning are essential; experience in IT support is a plus.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Onsite Edinburgh
Your role
We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support one of our key clients. You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast‑paced, highly regulated environment. In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware.
What you’ll be doing
- Working on behalf of DXC Technology to deliver high‑quality Deskside Support services
- Providing a wide range of deskside support to end users in office environments
- Resolving incidents accurately and efficiently within agreed SLAs and targets
- Maintaining a strong commitment to service quality and excellent customer experience
- Taking ownership of tickets escalated from the Service Desk and other resolver teams
- Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively
- Building trusted relationships within the client environment
- Ensuring all activity is accurately documented in line with ITIL best practice
- Creating and maintaining Knowledge Base articles to support continuous improvement
- Working safely and securely, adhering to DXC health & safety training, policies, and procedures
- Following all IT Asset Management processes and controls
- Building and deploying PCs, patching network points, troubleshooting printer issues, and supporting standard software packages
- Carrying out ad‑hoc IT tasks with a positive, “can‑do” attitude
- Providing Hands & Eyes support in comms rooms and technical areas, including feedback to offshore teams
- Continually learning new skills and processes to broaden your support capability
What you’ll bring
Essential skills and experience- A strong willingness to learn and take on new challenges
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively within small and global teams
- Experience in a Deskside / Desktop Support role
- Strong software and hardware troubleshooting skills
- Experience supporting Windows operating systems
- Experience supporting Microsoft Office and Office 365
- Experience working in a regulated, ITIL‑based support environment using ticketing systems
- Good understanding of network infrastructure (switches, routers, access points, patching)
- Experience supporting server hardware, including racking and Hands & Eyes activities
- Printer hardware support experience
- Flexibility to support essential out‑of‑hours work when required
About DXC Technology
DXC Technology is the world’s leading independent, end‑to‑end IT services company, helping clients harness the power of innovation to thrive on change. Created through the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across more than 70 countries. Our technology independence, global talent and extensive partner network enable us to deliver next‑generation services and solutions across industries.
Our Commitment to Inclusion
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive and accessible environment for everyone. We actively encourage applications from candidates with disabilities and from under‑represented groups. If you require any reasonable adjustments during the recruitment process or in the workplace, we will work with you to support your needs.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Deskside Support Engineer - Edinburgh employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer - Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DXC Technology. Understanding their values and work environment can help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about solving IT issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview. We want to see how you think on your feet!
✨Tip Number 3
Show off your communication skills! As a Deskside Support Engineer, you'll need to explain technical issues to non-techy folks. Be prepared to share examples of how you've successfully communicated complex information in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the DXC team. Don’t miss out on this opportunity!
We think you need these skills to ace Deskside Support Engineer - Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love candidates who are genuinely excited about solving problems and helping others. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background aligns with the Deskside Support Engineer role, so don’t be shy about showcasing your troubleshooting skills and customer service experience!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at DXC Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and Microsoft Office 365. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Show Off Your Communication Skills
As a Deskside Support Engineer, you'll need to communicate effectively with end users. Practice explaining technical concepts in simple terms and be prepared to demonstrate your customer service approach during the interview.
✨Familiarise Yourself with ITIL Practices
Since this role involves working in a regulated environment, understanding ITIL best practices is crucial. Be ready to talk about how you've applied these principles in previous roles, particularly in ticket management and documentation.
✨Demonstrate Your Can-Do Attitude
Employers love candidates who show enthusiasm and a willingness to learn. Share examples of how you've tackled challenges in the past and express your eagerness to take on new tasks and responsibilities in this role.