Customer Relationship Executive/account Manager

DXC’s Insurance Software and BPS business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.
DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide.

1 provider of core technology to the insurance industry globally, DXC Technology brings unparalleled domain expertise, software and services, and a world-class ecosystem of partners to help insurers achieve their digital transformation objectives.

We currently have around 180 customers in Insurance Software for UK and Ireland accounting for circa $60m in annual revenue and growing. We have brokers, carriers and reinsurers operating in the Life and Pensions, Commercial & Specialty and Reinsurance markets.

They range from very large to very small and most of the clients in the Commercial & Specialty space where the Lloyd’s market is undergoing a huge transformation. We are in the middle of this transformation and each customer will have one or more of our software products. We have an exciting vacancy for an ambitious, tenacious, and enthusiastic focused Client Account Manager who is looking for their next career step. You will have plenty of opportunities to progress within the business and gain a lot of experience along the way!

You will join a team of colleagues, managing and growing multiple Customer Accounts in the Insurance Industry and mostly in the commercial and specialty part of insurance.

You will be responsible for creating, building and managing the client relationship. You will be in regular contact with the customer to make sure they are receiving a great service, but also for you to understand their business and strategy to identify how DXC can add more value to them as a customer. This also means taking financial, commercial, and contractual responsibility for each customer and the ability to capture and articulate the customer’s strategy.

You will work in a client governance framework to support you and help you to develop your skills and knowledge.

Manage client accounts, ensuring that client needs are met, and solutions are delivered effectively.
Support the development and execution of account strategies and contribute to profitable growth.
Maintain regular client communication, building strong relationships and delivering exceptional customer service.
Collaborate with cross-functional teams to execute account-related projects successfully.
Identify and pursue upsell and cross-sell opportunities to grow the account portfolio.
Actively monitor industry trends and adapt account strategies accordingly.
Bachelor\’s degree in a relevant field or equivalent combination of education and experience
Several years relevant work experience in Insurance Industry in a similar role
Demonstrated success in account leadership roles, meeting or exceeding sales and revenue objectives and building client relationships
Leadership and strategic planning capabilities, effective communication skills, and a history of contributing to business growth
Exceptional stakeholder management skills
An advanced degree in a relevant field is a plus
Relevant certifications such as Certified Account Executive (CAE) or Certified Strategic Account Manager (CSAM) are a plus

Competitive Compensation & Pension Scheme – Rewarding your expertise while securing your future.
Comprehensive Benefits Package – Including DXC Select , Perks at Work , and incentive programs for exclusive savings and rewards.
Continuous Learning & Development – Access to upskilling opportunities, career growth resources, and industry-leading training.
Lifestyle Perks – Enjoy options like the Salary Sacrifice Car Scheme and more.