Senior Support Engineer in Cowbridge

The position is a Hybrid working senior Network Engineering role with a minimum of 2 days site-based in one of the DXC regional delivery centres in Glasgow or Newcastle. The expectation is that the successful candidate will cover project delivery on UK Secure accounts.

Role Summary: This Network Engineering role focuses on the implementation of remote Network services for a DXC secure Customer. The role will cover LAN, WAN, Firewall, and Security infrastructures, remotely, with a key focus on Cisco and Aruba. The successful candidate will have 10 years proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions.

Key Responsibilities:

• Network Maintenance and Troubleshooting: Maintain data network hardware and systems. Investigate and resolve network and hardware issues. Analyze, isolate, and troubleshoot network errors. Assess and upgrade legacy network components as needed.
• Technical Support and Leadership: Provide technical support for both internal and external customers. Respond to technical inquiries and recommend solutions. Lead network problem escalation and resolution. Mentor junior Network Engineering staff. Feed into LLD/HLD creations.
• Network Installation and Configuration: Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks. Deploy network applications on servers and voice equipment. Conduct network testing, maintenance, and problem resolution. Perform network configurations and implement configuration changes on Routers, Switches, Firewalls, and Security appliances.
• Documentation and Communication: Prepare network diagrams and documentation to reflect current Network operational status. Draft proposal documentation to address customer requirements. Collaborate with network architects to design and implement functional company networks. Conduct regular network performance tests.

Mandatory Skills:

• Cisco LAN / WAN skills equivalent to CCNP level.
• Aruba LAN skills equivalent to Aruba ACP level.
• Demonstrable experience working in a large-scale multi-vendor complex campus environment.
• Demonstrable experience working with Checkpoint and Palo Alto Firewalls.
• Strong technical documentation skills.
• Experience with complex routing protocols, including OSPF, BGP, and iBGP.
• Experience in configuring and managing IPSec tunnels on firewalls and routers.
• Experience working with large scale structured cabling infrastructures in a production/manufacturing environment. Completion of Cabling surveys.

Basic Qualifications:

• Bachelor's degree or equivalent education and experience.
• Preferred: Bachelor’s degree in engineering, computer science, information systems, or related field.
• Experience in data networking with both Cisco and Aruba infrastructures.
• Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure.
• Knowledge of modern network systems, networking principles, and data or video communication.
• Eligible for or currently possess SC clearance (Mandatory).

Other Qualifications:

• Strong analytical and problem-solving skills.
• Skilled in time, priority, and task management.
• Effective communication skills for interaction with customers and team members.
• Ability to work independently and collaboratively within a team.
• Capable of managing competing priorities in complex environments.
• Professional demeanour with confidence in handling technical issues.
• Willingness to travel as requested.
• Availability for out of hours work including weekends as needed.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.