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- Tasks: Support applications for a major client and troubleshoot technical issues.
- Company: Join DXC Technology, a leading independent IT services company.
- Benefits: Enjoy flexible benefits, including development investment, health insurance, and 25 days holiday.
- Why this job: Be part of a dynamic team and enhance your tech skills in a hybrid work environment.
- Qualifications: Strong analytical skills and teamwork; experience with Windows applications is a plus.
- Other info: Inclusive culture prioritising collaboration and individual well-being.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Hybrid in Aldermaston
Level of clearance: DV/SC
Due to Security clearance requirements candidates must be UK National/British passport holders/single nationality/resided in the UK for 10 years.
About DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
The Junior AMS Engineer role involves providing Applications Support to a major client for DXC. This role will require an understanding of applications support and will be a hybrid role with elements of office-based working in Aldermaston and at home. The working hours will be a mixture of 7am – 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. There is also the potential for some out of hours on call support work.
Responsibilities:
- Performing early morning checks to ensure applications are healthy before the users log in.
- Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
- Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA.
- Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments.
- Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
- Create and update “how to guides” and knowledge base articles for common fixes and internal processes.
- Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
- Work together with the applications team to identify and implement continual service improvement activities.
Key Skills:
- Strong analytical and problem-solving abilities
- Excellent communication skills and the ability to work in a team-oriented environment
- The following technical skills would be beneficial:
- ServiceNow
- Windows-based Applications experience
- SQL Server 2016 and above
- MS Office Suite
- Dynatrace
- An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable.
Benefits:
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
Inclusion and work model:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Junior AMS Engineer in Cowbridge employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior AMS Engineer in Cowbridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DXC through LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows applications, SQL Server, and ITIL principles. We want to show them we’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during the interview. Share specific examples of how you’ve tackled technical issues in the past. This will help us stand out as a candidate who can handle the challenges of the Junior AMS Engineer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the DXC team!
We think you need these skills to ace Junior AMS Engineer in Cowbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior AMS Engineer role. Highlight relevant experience and skills that match the job description, especially around applications support and service management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit for the team at DXC. Keep it concise but impactful!
Showcase Your Technical Skills: Don’t forget to mention any technical skills you have that are relevant to the position, like experience with Windows-based applications or SQL Server. This will help us see how you can contribute to our team right away.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at DXC Technology
✨Know Your Tech
Make sure you brush up on your knowledge of Windows-based applications and SQL Server. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved technical issues in the past.
✨Understand ITIL Principles
Since the role mentions ITIL, it’s a good idea to have a basic understanding of its principles. If you have your ITIL V4 Foundation Certification, mention it! Be prepared to talk about how you can apply these principles in a real-world setting.
✨Show Your Team Spirit
This position requires collaboration with other engineers and clients. Think of examples where you’ve worked effectively in a team. Highlight your communication skills and how you’ve contributed to team success in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing incoming support requests or performing early morning checks. Practise articulating your thought process and problem-solving strategies clearly.
