At a Glance
- Tasks: Drive client success and revenue growth in central government accounts.
- Company: Join DXC Technology, a leading IT services company with a global presence.
- Benefits: Enjoy flexible benefits, including health insurance, pension, and 25 days holiday.
- Other info: Hybrid work model with opportunities for professional growth and development.
- Why this job: Make a real impact in the public sector while developing your career.
- Qualifications: Experience in central government, sales, and strong client management skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Client Success Manager (CSM) is responsible for delivering revenue growth in one or more client accounts. For their client, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.
Responsibilities
- Responsible with Market partners for account planning leveraging Industry SMEs
- Responsible for the generation and management of the sub-$5M pipeline
- Responsible for contract renewal readiness & securing renewals
- Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
- Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
- Responsible for understanding the relationship between the Client\'s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
- Responsible for maintaining their Industry expertise, understanding market trends and their client\'s competitor\'s activities
- Responsible for approving sub-$5M deals
- Responsible with Market partners for accurate forecasting of revenue and margin
- Accountable for ensuring all contractual delivery obligations are met
- Security Clearance: Must be a UK National with at least five years of residence and hold or be eligible for SC clearance
- Industry Experience: Proven several years experience working within the central government sector
- Sales & Business Development: Demonstrated track record of driving revenue growth, closing sub-$5M deals, and managing client portfolios
- Consulting & Solution Selling: Experience in consultative sales approaches, selling and delivering CES IT services, including one or more of Custom Applications, Enterprise Applications, Data & Analytics, Consulting
- Client Management: Proven ability to build strong client relationships, understand business challenges, and align solutions to customer needs
- Delivery Oversight: Ability to manage and ensure successful service delivery across complex, high-security environments
- Stakeholder Engagement: Comfortable working with senior client executives, government officials, and internal leadership teams
Qualifications
- Strong commercial acumen and understanding of contractual and financial governance
- Experience working with global IT service providers and enterprise technology partners
- Ability to navigate complex security environments and understand government procurement processes
- Exceptional communication, negotiation, and influencing skills
DXC Technology (DXC: NYSE) is the world\'s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company\'s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com. DXC provides a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
Ready to Make a Difference? If you\'re a proven leader passionate about driving delivery excellence and growth, we\'d love to hear from you. Apply now to join our team! At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We\'re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Client Success Manager - Central Government employer: DXC Technology
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Success Manager in the Central Government sector, you will benefit from our comprehensive flex benefits scheme, including generous holiday allowances and health insurance, while also having ample opportunities for professional growth within a leading IT services company. Our hybrid working model allows for flexibility, ensuring a balanced work-life experience as you engage with key government clients across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager - Central Government
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their goals and challenges, especially in the central government sector. This will help you tailor your responses and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Success Manager. Highlight your achievements in revenue growth and client management, and don’t forget to showcase your communication skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make it happen!
We think you need these skills to ace Client Success Manager - Central Government
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in the central government sector and any relevant achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of the consulting and engineering services landscape.
Showcase Your Client Management Skills:In your application, emphasise your ability to build strong client relationships. Share examples of how you've successfully managed client portfolios and delivered on their needs, especially in high-security environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at DXC Technology
✨Know Your Client Success Inside Out
Make sure you understand the role of a Client Success Manager, especially in the context of central government. Familiarise yourself with DXC Technology's services and how they align with client needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Revenue Growth Experience
Prepare specific examples from your past roles where you've successfully driven revenue growth or managed client portfolios. Be ready to discuss how you closed deals under $5M and what strategies you used to foster relationships with clients. This will highlight your relevant experience and skills.
✨Understand the Security Landscape
Since this role requires security clearance, brush up on the basics of SC and DV clearance processes. Be prepared to discuss your eligibility and any relevant experience you have in high-security environments. This shows that you’re aware of the complexities involved in working with government clients.
✨Engage with Stakeholders Effectively
Think about how you would engage with senior client executives and government officials. Prepare to share your approach to building strong relationships and aligning solutions with customer needs. This will demonstrate your communication and influencing skills, which are crucial for the role.
