IT Service Designer / IT Service Architect in Cheltenham

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

Location: Gloucester or Central London - will be on site 5 days per week.

Due to security clearance requirements candidates must be eligible for or currently hold SC or DV. Candidates must be sole UK national/British citizen and resided in the UK for 10 years and over.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it is something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth help us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

The role:

At DXC, one of our platinum accounts has openings for an IT Service Designer. The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive service-orientated attitude. Your role will include designing, shaping and evolving end-to-end services across both an on-premise hosting environment and an AWS private cloud platform and the services that will serve to integrate both environments. The role ensures that our services are fit for purpose, resilient, secure, cost‑effective and supportable, aligning with business outcomes and our customers’ strategic transition towards cloud-based services and requirement for cloud orchestration and service brokerage models.

Working within a blended Agile and ITIL framework, the Service Designer collaborates closely with DXC and customer product teams, operations, architecture, security and suppliers to ensure that services are designed with operability, supportability, performance, security, compliance and user experience at their core.

Role Responsibilities:

• Service Design & Lifecycle Management
• Design end‑to‑end IT services across on‑premise and AWS private cloud environments to meet functional and non‑functional requirements.
• Define service models, service boundaries, dependencies and integration points.
• Ensure services are designed across the full-service lifecycle: strategy, design, transition, operation and continual improvement.
• Produce and maintain service design artefacts including service definitions, service models, service blueprints, catalogue offerings, service acceptance criteria and operational handover documentation.
• Support the drafting of and negotiations for, the underpinning service contracts as required.

• Hosting and Cloud Services
• Design application hosting services for legacy on‑prem platforms while supporting migration and modernisation into AWS private cloud.
• Contribute to the development of standardised repeatable cloud service offerings (e.g. compute, storage, networking, platform services).
• Work closely with cloud engineering and architecture teams to ensure designs align with cloud standards, patterns and governance.
• Support the organisation’s move towards a cloud orchestration model, enabling self‑service and automated service provisioning.

• Service Transition
• Ensure that operational requirements (availability, capacity, continuity, security, monitoring, support and recovery) are built into services from the outset.
• Collaborate with Service Operations to ensure smooth service transitions and effective handover to live support teams.
• Define support models, SLAs, OLAs, runbooks and escalation paths.