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- Tasks: Join us as an Insurance Premium Technician, processing insurance documents and supporting the Operations team.
- Company: Velonetic, a certified Great Place to Work, values care, compassion, and inclusivity.
- Benefits: Enjoy flexible working, travel expense coverage, private medical cover, and discounts on various perks.
- Other info: Experience a dynamic hybrid work environment with excellent career growth opportunities.
- Why this job: Gain a recognised qualification while making a real impact in the insurance industry.
- Qualifications: 5 GCSEs and 3 A Levels required; passion for learning and strong numeracy skills essential.
The predicted salary is between 18000 - 25000 £ per year.
Virtual first role with weekly travel to Chatham and occasional travel to London. Travel expenses reimbursed; applicants must be able to travel.
Apprenticeship Programme
The Velonetic Apprenticeship Programme offers a recognised qualification alongside practical experience for a full‑time equivalent role. Apprentices gain hands‑on experience, support through a buddy, and a permanent contract at programme completion.
Learning Pathway
You will complete the Level 3 Financial Services Administrator apprenticeship, learning to deliver customer outcomes within regulatory and organisational frameworks. In addition, you’ll complete the Chartered Insurance Institute’s Certificate in Insurance.
Programme Curriculum
- Financial services regulation and professional standards (FCA/PRA)
- The financial services market and how different roles and products fit together
- Customer service principles
- Internal systems, processes, and service level agreements
- Risk awareness, issue escalation, and fraud prevention
- Secure data handling and data protection legislation
- Digital tools and platforms used in financial services
- Effective communication and stakeholder management
- Planning, organising, and effectively managing time and resources
What You’ll Be Doing
Joining as an Insurance Premium Technician, you will perform checks on insurance documents, process premium transactions and claims, and support the Operations team.
- Conduct technical checks on insurance documentation to ensure accuracy
- Identify discrepancies or errors within documentation
- Use systems to support technical processing, with supervision or referral where applicable
- Liaise with customers and brokers to resolve queries and issues
- Input details into databases to initiate settlements or updates
- Complete accurate reporting related to the work being processed
- Support and contribute to innovation and process improvement projects
- Review and validate insurance documentation
- Take ownership of your own workload
Entry Requirements
- 5 GCSEs grade 4 and above, including Maths and English
- 3 A Levels grade C and above (or equivalent)
To Succeed In This Role You Will
- Be interested in insurance and have the desire to learn more
- Be self‑motivated, with the ability to work independently and effectively in a hybrid working environment
- Have strong numeracy, verbal and literacy skills
- Be organised
- Thrive in collaborative environments and work well in a team
- Demonstrate attention to detail and accuracy in your work
- Have excellent customer service skills
- Be flexible and eager to learn in a fast‑paced, customer‑focused environment
- Be confident using Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
Culture
Velonetic supports with care and compassion, continuously improving equality, diversity, and inclusion initiatives. The organisation was certified as a Great Place to Work in 2025 and recognised as a UK Best Workplace for women.
Employee Benefits
As a virtual‑first organisation we offer flexible working alongside regular office time. You’ll be in the Chatham office on average once a week, with flexible arrangements and travel expense coverage. Opportunities to visit our London office are also available. Benefits include flexible annual leave, private medical cover, dental and travel insurance, and access to Perks at Work providing discounts on gift cards, holidays, restaurants, activities, and more. A laptop and home working equipment are provided.
Insurance Premium Technician Apprentice in Chatham employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Premium Technician Apprentice in Chatham
✨Tip Number 1
Network like a pro! Reach out to current employees at Velonetic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Insurance Premium Technician Apprentice role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of insurance and financial services. Familiarise yourself with key terms and concepts that are relevant to the role, so you can impress during those crucial conversations.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your fit for the role and the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Velonetic team and ready to take on this exciting apprenticeship.
We think you need these skills to ace Insurance Premium Technician Apprentice in Chatham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the insurance industry shine through. We want to see that you're genuinely interested in learning and growing in this field, so don’t hold back on expressing your excitement about the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for, so be specific about how you can contribute to our team.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors – attention to detail is key in this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at DXC Technology
✨Know Your Stuff
Make sure you understand the basics of insurance and the role of an Insurance Premium Technician. Brush up on financial services regulations and customer service principles, as these will likely come up in your interview.
✨Show Off Your Skills
Be ready to demonstrate your numeracy and communication skills. Prepare examples of how you've used these skills in past experiences, whether in school or part-time jobs, to show that you're a great fit for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the apprenticeship programme and the company culture. This shows your interest in the role and helps you determine if it's the right fit for you.
✨Be Yourself
Let your personality shine through during the interview. The company values collaboration and a positive attitude, so don’t be afraid to show your enthusiasm for learning and working in a team.