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- Tasks: Manage the service catalog and ensure it meets customer needs and standards.
- Company: Join DXC Technology, a leading global IT services and consulting firm.
- Benefits: Enjoy flexible working options and a dynamic work environment.
- Why this job: Be a key player in improving service efficiency and customer satisfaction.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to work with diverse teams and enhance your professional skills.
The predicted salary is between 36000 - 60000 £ per year.
• Single point of contact for all catalog related interactions to the Customer, Service Provider(s), Account Lead
• Acts as a Subject Matter Expert for Service Catalog Maintenance requests, supporting best practices and implementations
• Translates Customer defined business requirements into catalog configuration specifications to be implemented in the Service Catalog
• Works with key stakeholders to ensure modifications to the catalog are aligned to standards and contractual obligations
• Facilitates testing and provides support to ensure changes implemented align with defined business requirements
• Plans catalog changes within the defined maintenance cycle
• Provides input into Capability for continuous improvement of the global GSS services, including all elements of the service package (process, procedure, work instructions, report standards, training, tool capability, automation, etc.)
• Interacts with Account Lead to implement catalog items from frequent NSSR requests
• Monitors the service request environment, identifying and responding to new and changing business needs and possible improvements in efficiency
• Participates in Catalog implementation to receive knowledge transfer of customer catalog
• Performs proactive catalog audits on catalog utilization
• Writes knowledge articles to communicate catalog changes that will impact end users through the portal
Catalogue Manager employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catalogue Manager
✨Tip Number 1
Familiarise yourself with the latest trends in service catalog management. Understanding best practices and current technologies will help you speak confidently about how you can contribute to our team at StudySmarter.
✨Tip Number 2
Network with professionals in the field of catalogue management. Engaging with others can provide insights into the role and may even lead to valuable connections that could support your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed catalog changes or improvements in previous roles. Being able to demonstrate your experience will set you apart during interviews.
✨Tip Number 4
Stay updated on the services offered by DXC Technology and how they align with customer needs. This knowledge will allow you to tailor your discussions and show how you can enhance our service offerings.
We think you need these skills to ace Catalogue Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Catalogue Manager. Familiarise yourself with the key tasks mentioned in the job description, such as acting as a Subject Matter Expert and translating business requirements into catalog specifications.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any previous work involving service catalog maintenance, stakeholder interaction, or process improvement, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company and the role. Mention specific examples from your past experiences that demonstrate your ability to manage catalog changes and improve service efficiency.
Highlight Continuous Improvement Skills: In your application, emphasise your skills in continuous improvement and how you've contributed to enhancing processes in previous roles. This is particularly important for the Catalogue Manager position at DXC Technology.
How to prepare for a job interview at DXC Technology
✨Understand the Role
Make sure you have a clear understanding of what a Catalogue Manager does. Familiarise yourself with the responsibilities listed in the job description, especially around service catalog maintenance and stakeholder interactions.
✨Prepare Examples
Think of specific examples from your past experience that demonstrate your ability to translate business requirements into actionable catalog specifications. Be ready to discuss how you've handled similar tasks in previous roles.
✨Showcase Your Expertise
As a Subject Matter Expert, it's crucial to convey your knowledge about best practices in service catalog management. Prepare to discuss industry standards and how you can apply them to improve the company's services.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the company faces with their service catalog and how they envision the role of the Catalogue Manager contributing to solutions.
