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- Tasks: Manage all catalog interactions and ensure alignment with business requirements.
- Company: Join DXC Technology, a leading global IT services and consulting firm.
- Benefits: Enjoy flexible working options and a dynamic corporate culture.
- Why this job: Be a key player in improving service efficiency and making a real impact.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to work with diverse teams and enhance your professional skills.
The predicted salary is between 36000 - 60000 £ per year.
• Single point of contact for all catalog related interactions to the Customer, Service Provider(s), Account Lead
• Acts as a Subject Matter Expert for Service Catalog Maintenance requests, supporting best practices and implementations
• Translates Customer defined business requirements into catalog configuration specifications to be implemented in the Service Catalog
• Works with key stakeholders to ensure modifications to the catalog are aligned to standards and contractual obligations
• Facilitates testing and provides support to ensure changes implemented align with defined business requirements
• Plans catalog changes within the defined maintenance cycle
• Provides input into Capability for continuous improvement of the global GSS services, including all elements of the service package (process, procedure, work instructions, report standards, training, tool capability, automation, etc.)
• Interacts with Account Lead to implement catalog items from frequent NSSR requests
• Monitors the service request environment, identifying and responding to new and changing business needs and possible improvements in efficiency
• Participates in Catalog implementation to receive knowledge transfer of customer catalog
• Performs proactive catalog audits on catalog utilization
• Writes knowledge articles to communicate catalog changes that will impact end users through the portal
Catalogue Manager employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catalogue Manager
✨Tip Number 1
Familiarise yourself with the latest trends in service catalog management. Understanding best practices and current technologies will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Network with professionals in the field of catalogue management. Engaging with industry experts on platforms like LinkedIn can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed catalog changes or improvements in previous roles. Real-life scenarios can demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Research DXC Technology's service offerings and recent projects. Showing that you understand their business and how you can contribute to their goals will make a strong impression during the interview process.
We think you need these skills to ace Catalogue Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Catalogue Manager. Familiarise yourself with the key tasks mentioned in the job description, such as acting as a Subject Matter Expert and translating business requirements into catalog specifications.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your skills in service catalog maintenance, stakeholder interaction, and any experience with continuous improvement processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company and the role. Mention specific examples from your past experiences that demonstrate your ability to manage catalog changes and support best practices.
Highlight Relevant Skills: In your application, be sure to highlight skills that are crucial for the position, such as project management, communication, and analytical skills. Mention any experience with catalog audits or writing knowledge articles, as these are directly relevant to the job.
How to prepare for a job interview at DXC Technology
✨Understand the Role
Make sure you have a clear understanding of the Catalogue Manager role. Familiarise yourself with the responsibilities listed in the job description, such as being the single point of contact for catalog interactions and acting as a Subject Matter Expert. This will help you articulate how your skills align with their needs.
✨Prepare Examples
Think of specific examples from your past experience that demonstrate your ability to translate business requirements into catalog specifications. Be ready to discuss how you've worked with stakeholders to ensure compliance with standards and contractual obligations.
✨Showcase Continuous Improvement Mindset
Highlight your experience with continuous improvement initiatives. Discuss any previous roles where you contributed to enhancing service processes or tools, as this aligns with the company's focus on improving global GSS services.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges they face with their service catalog or how they measure success in this role. This shows your genuine interest and helps you understand their expectations better.
