At a Glance
- Tasks: Provide on-site support, troubleshoot issues, and ensure customer satisfaction with IT systems.
- Company: Join DXC Technology, a leader in IT services with a commitment to diversity and inclusion.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and collaboration in a diverse team.
- Why this job: Be the go-to tech hero, solving problems and making a real difference for customers.
- Qualifications: Experience with hardware, software, and customer support; knowledge of engineering principles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Find out more about this role by reading the information below, then apply to be considered.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Location: Frimley with occasional travel to Guildford
Security Clearance: Candidates are required to be eligible for SC clearance and be a sole UK national.
At DXC Technology, we deliver essential IT services that help our customers modernise systems, optimise data architectures, and ensure security and scalability across public and private sector organisations. We are looking for a Site Support Engineer to provide on-site field support to customers including installation, servicing, and repairing of systems and equipment.
Key Responsibilities- Provide first-line technical support by resolving customer queries, diagnosing faults, and escalating complex issues to the appropriate teams.
- Act as the primary customer liaison and central point of contact for administrative and technical matters, ensuring regular communication and status updates.
- Deliver on-site field support, including installation, maintenance, repair, and break-fix activities for managed devices, systems, and equipment.
- Perform system analysis, troubleshooting, and reporting to identify trends, recurring issues, and opportunities for improvement.
- Assist with system design, process flows, discrete modelling, and the development or enhancement of technical solutions and programs.
- Collaborate with customer engineering teams to gather requirements, assess design changes, and support overall solution delivery.
- Conduct security audits of network-connected devices, including scanning, compliance checks, risk identification, and reporting.
- Manage IT assets, stock, and loan equipment throughout their lifecycle, ensuring adherence to inventory and asset management procedures.
- Experience working with the company's hardware, software and equipment products.
- Experience working with customer technology and support requirements.
- Experience working with process and/or system design concepts.
- Experience working with appropriate programming languages, operating systems and software.
- Experience working with engineering principles and practices.
- Basic Network Knowledge (Patching, tracing switch information etc.).
- Service Now Ticketing System Experience.
