At a Glance
- Tasks: Provide application support and resolve software issues for a major client.
- Company: Join DXC Technology, a leading IT services company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible benefits tailored to you.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: 2-5 years in application support and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
The Role
We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client. You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.
Working Pattern
- Hybrid — up to 3-4 days on site per week
- Rotating shifts: 7am–3pm / 9:30am–5:30pm
- Potential for out-of-hours on-call support
Key Responsibilities
- Performing early morning health checks to ensure applications are operational before users log in
- Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
- Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
- Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
- Actively tracking application health using performance management tools, log files, and automated alerts
- Investigating Windows Event Viewer and application logs to identify root causes of errors
- Creating and updating knowledge base articles and 'how-to' guides for common fixes
- Collaborating with application engineers and liaising with the client regularly
- Identifying and implementing continual service improvement activities
Key Skills & Experience
Essential:
- 2–5 years of experience in application support, systems administration, or IT service desk
- Strong analytical and problem-solving abilities
- Excellent communication skills and ability to work in a team-oriented environment
- Windows-based application support experience
Desirable:
- Strong proficiency in SQL Server 2016+
- Active Directory experience
- ServiceNow or related ITSM tool knowledge
- Dynatrace or other monitoring tools
- Understanding of cloud platforms and basic programming integrations
- ITIL V4 Foundation Certification
- Microsoft certifications (e.g., Azure Fundamentals/Administrator)
- Vendor-specific CRM/ERP certifications
Security Clearance
High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:
- UK National / British passport holder
- Single nationality
- Resided in the UK for a minimum of 10 years
What We Offer
- 25 days holiday (with options to increase)
- Comprehensive Flex benefits scheme
- Pension
- Life Insurance
- Health Insurance
- Travel Insurance
- Investment in your development
- Store vouchers and discounts
- Flexible benefits tailored to you
Apply now to join a team delivering critical services for one of DXC's major public sector clients. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Application Support Engineer employer: DXC Technology
At DXC Technology, we pride ourselves on being a leading employer in the IT services sector, offering a dynamic hybrid work environment in the Reading area that balances in-person collaboration with flexibility. Our commitment to employee growth is evident through our comprehensive benefits package, including 25 days of holiday, health insurance, and tailored development opportunities, all within a culture that values inclusivity and community. Join us to be part of a team that delivers critical services while fostering innovation and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Get to know the company inside out! Research DXC Technology, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Application Support Engineer. Practice articulating your problem-solving skills and technical knowledge clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining DXC Technology.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Windows-based applications and any relevant IT service desk roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your analytical and problem-solving abilities. Share specific examples of how you've tackled technical issues in the past. We’re all about finding solutions here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at DXC Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows-based applications and SQL Server. Be ready to discuss your experience with troubleshooting and resolving issues, as well as any tools you've used like ServiceNow or Dynatrace.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical problems in the past. Think about specific situations where you performed root cause analysis or improved application performance, and be ready to share these stories during the interview.
✨Communicate Clearly and Confidently
Since this role involves collaboration with clients and team members, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and don’t hesitate to ask clarifying questions if you need more information during the interview.
✨Understand the Company Culture
Research DXC Technology’s values and work culture. Be prepared to discuss how you can contribute to their commitment to innovation and community. Showing that you align with their mission will help you stand out as a candidate who fits well within their team.
