Contact Centre Training Lead in North East

Job Description

Essential Job Functions

• Execute business process transactions, learn from experienced team members, and focus on accuracy.




• Collaborate with senior analysts, managers, and other staff.




• Assist in process improvement initiatives and data analysis.




• Contribute to identifying and resolving process bottlenecks.




• Ensure compliance with established quality standards.




• Participate in documenting and updating process guidelines.




• Assist in analyzing data trends and reporting.




• Support the team in meeting performance targets and quality standards.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience




• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role




• Proven experience in business process transactions




• Proficiencies in business process management and optimization




• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus




• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.