Contact Centre Training Lead

Contact Centre Training Lead

Full-Time No working from home possible
D

Job Description


Essential Job Functions



  • Execute business process transactions, learn from experienced team members, and focus on accuracy.

  • Collaborate with senior analysts, managers, and other staff.

  • Assist in process improvement initiatives and data analysis.

  • Contribute to identifying and resolving process bottlenecks.

  • Ensure compliance with established quality standards.

  • Participate in documenting and updating process guidelines.

  • Assist in analyzing data trends and reporting.

  • Support the team in meeting performance targets and quality standards.


Basic Qualifications



  • Bachelor's degree in a relevant field or equivalent combination of education and experience

  • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role

  • Proven experience in business process transactions

  • Proficiencies in business process management and optimization

  • A continuous learner that stays abreast with industry knowledge and technology


Other Qualifications



  • Advanced degree in a relevant field a plus

  • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.


DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

#J-18808-Ljbffr

D

Contact Details:

DXC Technology Philippines Recruitment Team