At a Glance
- Tasks: Support Post Office hardware and troubleshoot devices across Wolverhampton.
- Company: Join a leading organisation dedicated to excellent customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Weekend work on a rota basis; great for those seeking hands-on experience.
- Why this job: Be part of a vital team ensuring smooth operations in your community.
- Qualifications: Experience with tech support and a valid UK driving licence required.
The predicted salary is between 30000 - 42000 € per year.
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Wolverhampton).
Clean & valid manual UK Driving License is essential. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels. Role requires frequent Weekend work on a Rota basis.
Role Responsibilities
- Device and connectivity troubleshooting
- Device imaging and configuring
- Device swap outs and connectivity cabling, Wi-Fi
- Device installs, moves, decommissions
- Device stock control and asset management
- Proactive maintenance, user familiarization and guidance
- Cable management
- Smart hands and eyes
- Liaison with other support teams
Essential Skills/Experience
- Previous experience in a similar role
- Familiarity with Point of Sale devices
- Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
- Knowledge of Windows operating system and associated technologies
- Knowledge of peripherals and their maintenance – printers, scanners
- Be SLA focused and familiar with call management products
- Familiarity with support procedures, scripts, and processes
- Proven troubleshooting skills
Mobile Field Support Engineer - Wolverhampton employer: DXC Technology Inc.
As a Mobile Field Support Engineer at our Wolverhampton location, you will join a dynamic team dedicated to delivering exceptional service in a supportive and collaborative work environment. We prioritise employee growth through ongoing training and development opportunities, ensuring you can advance your career while enjoying a competitive salary and benefits package. Our commitment to work-life balance, including flexible weekend shifts, makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Field Support Engineer - Wolverhampton
✨Tip Number 1
Get to know the company! Research Post Office and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your troubleshooting skills before the interview. You might get asked to solve a problem on the spot, so brush up on your device knowledge and be ready to impress!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Mobile Field Support Engineer - Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Field Support Engineer role. Highlight your experience with Point of Sale devices and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them in real situations. Talk about your experience with device imaging, connectivity troubleshooting, and any other relevant tasks. We love seeing practical examples!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of Point of Sale devices and the specific hardware mentioned in the job description. Familiarity with Cielo, Microsoft tablets, and Lenovo/Dell desktops will give you a solid edge during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've tackled device and connectivity issues in the past. Highlight your proven troubleshooting skills and be ready to explain your thought process when resolving technical problems.
✨Understand the Role's Responsibilities
Familiarise yourself with the daily tasks outlined in the job description. Be prepared to talk about your experience with device imaging, stock control, and proactive maintenance, as these are key aspects of the role.
✨Be Ready for Weekend Work
Since the role requires frequent weekend work, it’s important to express your flexibility and willingness to work on a rota basis. This shows that you’re committed and ready to meet the demands of the job.
