At a Glance
- Tasks: Lead supplier relationships and ensure top-notch performance for a key client.
- Company: Join DXC Technology, a leader in innovative BPO solutions.
- Benefits: Flexible work model, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive team environment with a focus on collaboration.
- Why this job: Make a real impact by driving excellence in supplier performance and client satisfaction.
- Qualifications: Experience in managing complex supplier relationships and strong commercial acumen required.
The predicted salary is between 60000 - 75000 € per year.
Location - London Hybrid
Clearance - UK clearance required
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long-term account value.
The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness. Experience operating in complex, multi-vendor BPO environments is essential, and direct exposure to HR services delivery is highly advantageous.
Strategic Accountabilities- Strategic Supplier Leadership: Build, govern, and evolve high‐impact partner relationships aligned to client business priorities and DXC strategic objectives. Drive a performance‐led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Delivery Governance & Client Outcomes: Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution. Act as a senior escalation point for all things partner/supplier.
- Commercial Growth & Value Creation: Identify and shape upsell and cross‐sell opportunities in collaboration with Sales and Client Partners. Translate partner capability into account growth and competitive advantage.
- Financial Performance & Margin Expansion: Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting. Balance client value, partner viability, and DXC profitability.
- Account Strategy & Risk Management: Contribute to account strategy, planning, and governance at an executive level. Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Enterprise Collaboration & Leadership: Lead across delivery, commercial, and functional teams to ensure a cohesive, high‐quality client experience. Influence in complex, matrixed environments.
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands‐on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi‐supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply‐chain dynamics.
- Analytical and insight‐driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
- Bachelor’s degree or equivalent professional experience.
- Demonstrated success in senior client‐facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Supplier Relationship/Performance Manager employer: DXC Technology Inc.
At DXC Technology, we pride ourselves on being an exceptional employer, particularly for the Supplier Relationship/Performance Manager role based in London. Our hybrid work model fosters a collaborative yet flexible environment, allowing employees to thrive while maintaining a healthy work-life balance. We are committed to diversity and inclusion, offering ample opportunities for professional growth and development, ensuring that every team member can contribute meaningfully to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relationship/Performance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that Supplier Relationship/Performance Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their BPO landscape and think about how your experience can add value. We want you to walk in with confidence, ready to discuss how you can drive performance and client satisfaction.
✨Tip Number 3
Showcase your commercial acumen! Be ready to discuss past experiences where you’ve optimised margins or managed complex supplier relationships. This is your chance to shine and demonstrate that you’re the strategic leader they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you that interview!
We think you need these skills to ace Supplier Relationship/Performance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supplier relationship management and BPO environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Commercial Acumen:Since this role involves financial performance and margin expansion, it’s crucial to demonstrate your commercial expertise. Include specific examples of how you've managed budgets or optimised margins in previous roles. We love numbers that tell a story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It helps us keep everything organised and ensures your application reaches the right people. Plus, it’s super easy to do!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Suppliers
Before the interview, research the suppliers and partners relevant to the role. Understand their strengths, weaknesses, and how they align with the company's objectives. This knowledge will help you demonstrate your strategic thinking and ability to manage relationships effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L management, margin optimisation, and financial forecasting. Use specific examples from your past roles to illustrate how you've successfully managed financial performance and created value in a multi-supplier environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in complex situations. Think of scenarios where you've had to resolve conflicts between suppliers or improve client satisfaction. Practising these responses will help you articulate your approach clearly during the interview.
✨Demonstrate Leadership Skills
Highlight your experience leading cross-functional teams and influencing stakeholders. Be ready to share examples of how you've driven collaboration and ensured a cohesive client experience, especially in matrixed environments. This will show your capability to lead effectively in the role.
