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- Tasks: Support Post Office hardware, troubleshoot devices, and manage installations across Southampton.
- Company: DXC Technology, a diverse and inclusive tech leader.
- Benefits: Flexible work model, vehicle provided, and supportive environment.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience with IT support, strong troubleshooting skills, and a valid UK driving license.
- Other info: Opportunities for growth in a collaborative and inclusive workplace.
The predicted salary is between 30000 - 40000 £ per year.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Job Description Summary
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Southampton). A clean & valid manual UK Driving License is essential. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels. Role requires frequent weekend work on a rota basis.
Role Responsibilities
- Device and connectivity troubleshooting
- Device imaging and configuring
- Device swap outs and connectivity cabling, Wi-Fi
- Device installs, moves, decommissions
- Device stock control and asset management
- Proactive maintenance, user familiarization and guidance
- Cable management
- Smart hands and eyes
- Liaison with other support teams
Essential Skills/Experience
- Previous experience in a similar role
- Familiarity with Point of Sale devices
- Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
- Knowledge of Windows operating system and associated technologies
- Knowledge of peripherals and their maintenance – printers, scanners
- Be SLA focused and familiar with call management products
- Familiarity with support procedures, scripts, and processes
- Proven troubleshooting skills
- Awareness of Payment Card Industry (PCI) compliance would be desirable
- Valid UK Driver’s License - Vehicle supplied
- Good customer-focus & communication skills
- Availability to work away from home if required
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.
IT Field Engineer - Southampton employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer - Southampton
✨Tip Number 1
Get to know the company! Research DXC Technology and understand their values, especially their commitment to diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of device and connectivity issues, brush up on your technical knowledge. Be ready to discuss specific examples of how you've solved problems in the past during your interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at DXC. Plus, it shows initiative and interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from DXC Technology.
We think you need these skills to ace IT Field Engineer - Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Engineer role. Highlight your relevant experience with hardware troubleshooting and device management, as well as any familiarity with Point of Sale devices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Don’t forget to mention your customer-focus and communication skills, as these are key for us.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially your knowledge of Windows operating systems and peripherals. We love seeing proven troubleshooting skills, so don’t hold back on sharing specific examples of challenges you've overcome.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of Point of Sale devices, Windows operating systems, and the specific hardware mentioned in the job description. Being able to discuss your experience with Lenovo and Dell products, as well as troubleshooting techniques, will show that you're ready for the role.
✨Demonstrate Your Customer Focus
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues quickly and effectively, as this will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect to face some practical questions or scenarios during the interview. Think about how you would handle device imaging, connectivity troubleshooting, or cable management in real-life situations. Practising these scenarios can help you articulate your thought process clearly.
✨Show Your Flexibility
This role requires weekend work and possibly being away from home. Be honest about your availability and willingness to adapt to the demands of the job. Showing that you're flexible and committed to meeting service levels will make a positive impression.