At a Glance
- Tasks: Provide hands-on IT support for hardware and software issues in a dynamic environment.
- Company: Join DXC Technology, a leader in IT solutions with a commitment to diversity.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative workplace with a focus on inclusivity and personal development.
- Why this job: Make a real impact by solving tech challenges and supporting your team.
- Qualifications: 2+ years in IT support, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sittingbourne, Kent, UK
Department: Information Technology
Job Type: Full-Time onsite.
Diversity Statement: DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Job Summary: We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support for desktops, laptops, Windows & MacOS and various peripheral devices. This role requires a proactive individual with more than 2 years experience in deskside IT support.
Key Responsibilities:
- Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.
- Provide support for all operating system issues related to Microsoft Windows and Apple OS.
- Offer "how-to" assistance for end-user assigned IT devices and software.
- Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
- Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
- Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
- Handle smartphones and portable devices for SIM card handling and provisioning.
- Support meeting room setups including audio and video equipment.
- Perform network cabling, port patching, and manage Wi‐Fi networks, including the replacement of routers, hubs, and switches.
- Maintain documentation for asset management, knowledge management, and site operations.
- Manage stock levels for incoming and outgoing IT goods.
- Conduct end‐user training and educational workshops to improve IT literacy.
Requirements:
- At least 2 years' experience in a Deskside IT support role.
- Excellent oral and written communication skills in the local language and English.
- Strong interpersonal skills and the ability to work effectively in a team environment.
- Familiarity with industry‐standard IT skills and technologies, as detailed in the responsibilities section.
- A proactive approach and a commitment to providing excellent customer service.
Preferred Qualifications:
- Certifications in Microsoft, Apple, or other relevant IT fields.
- Experience in managing IT support in a corporate environment.
Compensation and Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement plan options.
- Opportunities for professional development and certification.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‐person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
On-site IT Support Engineer (Sittingbourne, Kent) employer: DXC Technology Inc.
At DXC Technology, we pride ourselves on being an excellent employer, offering a dynamic work environment in Sittingbourne, Kent, where collaboration and inclusivity are at the forefront of our culture. Our comprehensive benefits package, commitment to professional development, and focus on employee wellbeing ensure that our team members thrive both personally and professionally. Join us to be part of a supportive community that values diversity and empowers you to grow your IT skills while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land On-site IT Support Engineer (Sittingbourne, Kent)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology Inc.!
✨Direct Apply to DXC Technology Inc.
Let's not forget to apply directly through the DXC Technology Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace On-site IT Support Engineer (Sittingbourne, Kent)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
