At a Glance
- Tasks: Provide top-notch application support and optimise system performance for a major client.
- Company: Join DXC, a leader in tech solutions with a focus on innovation.
- Benefits: Enjoy flexible benefits, 25 days holiday, and opportunities for personal development.
- Other info: Hybrid work model with a dynamic team environment and career growth potential.
- Why this job: Make a real impact by solving complex issues and mentoring future tech stars.
- Qualifications: 5+ years in application support with strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Hybrid — Reading area (3-4 days on site per week).
Type: Full-time, Permanent.
Clearance: High Level Clearance required.
The Senior Application Support Engineer Role
We are looking for a motivated Senior Application Support Engineer to join our technical team to provide Application Support to a major client for DXC. This role requires a strong understanding of applications support and will involve optimizing system performance, resolving complex production bugs, and mentoring junior staff.
Responsibilities
- Perform early morning checks to ensure applications are healthy before the users log in.
- Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
- Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.
- Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.
- Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.
- Provide guidance, training, and technical coaching to junior analysts.
- Investigate Windows Event Viewer and application log analysis to identify root causes of application errors.
- Create and update how-to guides and knowledge base articles for common fixes and internal processes.
- Collaborate closely with other application engineers in the team and liaise with the client on a regular basis.
- Work with the applications team to identify and implement continual service improvement activities.
Key Skills
- 5 or more years of experience in application support, systems administration, or IT service desk environment.
- Advanced analytical problem‑solving and root‑cause analysis.
- Capability to thrive in high‑pressure, live production environments.
- Excellent communication skills and the ability to work in a team‑oriented environment.
- Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor‑specific CRM/ERP certifications are desirable.
- Understanding of ServiceNow or related ITSM tool; Windows‑based applications experience.
- Advanced SQL skills in SQL Server and knowledge of SSRS.
- Active Directory.
- Understanding of operating systems, cloud platforms and basic programming integrations.
- Experience with Dynatrace or other monitoring tools.
- Strong working knowledge of ITIL service management processes; ITIL V4 Foundation Certification is desirable.
Benefits
DXC provides a comprehensive Flex benefits scheme including investment in development, pension, life insurance, health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
Senior Application Support Engineer in Reading employer: DXC Technology Inc.
At DXC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the Reading area. Our comprehensive benefits package, including a Flex benefits scheme, generous holiday allowance, and opportunities for professional development, ensures that our employees are well-supported in their roles. Join us as a Senior Application Support Engineer and be part of a team that values your expertise while providing a platform for growth and meaningful contributions to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at DXC or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with application support and problem-solving. We recommend practising common interview questions related to your role.
✨Tip Number 3
Showcase your passion for continuous improvement! Be ready to share examples of how you've optimised system performance or mentored junior staff in the past. This will highlight your fit for the Senior Application Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Application Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Application Support Engineer role. Highlight your experience in application support, problem-solving skills, and any relevant certifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Windows applications, SQL, and any monitoring tools you've used. We’re keen to see how you can tackle those complex issues we face!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around application support and troubleshooting. Be ready to discuss your experience with Windows desktop and server applications, as well as any specific tools like SQL Server or ServiceNow that you've used.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex issues you've resolved in the past. Think about specific scenarios where you had to perform root-cause analysis or troubleshoot under pressure. This will demonstrate your analytical abilities and how you thrive in high-pressure environments.
✨Communicate Clearly and Confidently
Since this role involves mentoring junior staff and collaborating with other engineers, strong communication skills are a must. Practice explaining technical concepts in simple terms, and be ready to discuss how you've trained or guided others in previous roles.
✨Understand the Company Culture
Research DXC and their approach to application support. Familiarise yourself with their values and how they implement continual service improvement. This will help you align your answers with what they’re looking for and show that you're genuinely interested in the role.
