At a Glance
- Tasks: Support applications, diagnose issues, and enhance user experience in a hybrid work environment.
- Company: Join DXC Technology, a global leader in IT services and innovation.
- Benefits: Enjoy flexible benefits, 25 days holiday, and opportunities for personal development.
- Other info: Collaborative culture focused on inclusivity and continuous improvement.
- Why this job: Kickstart your tech career with hands-on experience and a supportive team.
- Qualifications: 0-2 years in IT support; strong problem-solving and communication skills required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hybrid in Reading area
Level of clearance: High Level Security Clearance
Due to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years.
About DXC
DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
The Junior Application Support Engineer Role
We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am – 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4.
Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.
Responsibilities
- Performing early morning checks to ensure applications are healthy before the users log in.
- Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
- Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA.
- Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments.
- Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
- Create and update 'how to guides' and knowledge base articles for common fixes and internal processes.
- Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
- Work together with the applications team to identify and implement continual service improvement activities.
Key Skills
- 0-2 years of experience in IT support, application support, or a closely related technical field.
- Strong analytical and problem-solving abilities.
- Excellent communication skills and the ability to work in a team-oriented environment.
- The following technical skills would be beneficial:
- A basic understanding of ServiceNow
- Experience in using Windows-based Applications
- Basic knowledge of MS Azure
- Experience of using MS Office Suite
- An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable.
Benefits
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Junior Application Support Engineer in Reading employer: DXC Technology Inc.
DXC Technology is an exceptional employer, offering a dynamic hybrid work environment in Reading that fosters collaboration and flexibility. With a strong commitment to employee development, comprehensive benefits including health insurance and generous holiday allowances, and a culture that prioritises inclusivity and community, DXC provides a rewarding platform for growth and innovation in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Application Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in your desired field on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for application support roles and practice your answers. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects, be sure to discuss them during interviews. Bring along examples of your work or even create a portfolio to showcase your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at DXC Technology.
We think you need these skills to ace Junior Application Support Engineer in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Application Support Engineer role. Highlight your relevant skills and experiences that match the job description, especially in IT support and application management.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate strong analytical abilities and a knack for troubleshooting!
Keep It Professional Yet Friendly:While we want to see your personality shine through, remember to maintain a professional tone. Use clear language and avoid jargon unless it's relevant to the role. We appreciate good communication skills!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Tech Basics
Make sure you brush up on your understanding of Windows desktop and server-based applications. Familiarise yourself with common issues and troubleshooting steps, as well as any relevant tools like ServiceNow. This will show that you're ready to dive into the technical side of the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues in the past. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your analytical abilities and readiness for the challenges of the job.
✨Communicate Clearly
Since this role involves liaising with clients and team members, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable explaining technical concepts in simple terms.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, ongoing projects, or the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
