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- Tasks: Provide on-site support for desktop/laptop issues and manage conference room tech.
- Company: Join a leading tech company focused on collaboration and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Hands-on experience with hardware and software troubleshooting is essential.
- Other info: Work in a vibrant environment with excellent career advancement potential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Deliver onâsite endâuser support across desktop/laptop devices, break/fix repairs, managed print (MPS), conferenceâroom AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
Location, Working Pattern, Security & Compliance
- Primary work location: Aldermaston, with rotational coverage at Reading Green Park
- Occasional travel to remote sites to install or replace equipment
- Standard working hours: 07:00â17:30 (9âday fortnight, shiftâdependent)
- Occasional outâofâhours work to support VIP or highâprofile events
- Role is based on a nuclearâlicensed site in the Reading area
- Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment)
Key Responsibilities
- EndâUser Compute (EUC)
- Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs
- Troubleshoot Windows client OS
- Perform limited software troubleshooting
- Support endpoint encryption and WSUS updates
- Administer Active Directory and assist with SCCM deployments
- Staff the Tech Bar for walkâin support
- Hardware Build
- Build standard and nonâstandard desktops; refurbish devices for deployment
- Perform warranty and nonâwarranty repairs
- Manage break/fix stock and asset records
- Maintain accurate device and print asset records; complete periodic audits
- Document and improve processes; maintain team SharePoint
- Printing / Managed Print Services (MPS)
- Maintain networked HP multifunction printers and manage consumables
- Manage customer PUK code access
- Prepare, test, and install new print devices
- Support print fleet optimisation and audits
- Tech Bar & FrontâofâHouse Service
- Provide walkâin support including loan devices, triage, software help, new starters, and orders
- Ensure excellent customer communication and effective backâoffice completion
- Conference Rooms, VIP & Events
- Manage 250+ conference rooms and conduct assurance visits
- Liaise with AV suppliers for incident resolution and design requirements
- Respond to lastâminute VIP support requests
- Networking (Foundational)
- Perform CAT5 and fibre network patching
- Provide handsâandâeyes support to suppliers
- Ticketing, SLAs & Communication
- Maintain clear ticket updates and resolution notes
- Resolve within SLA or escalate appropriately
- Keep users informed throughout the lifecycle
- Projects (when assigned)
- Coordinate small refresh or deployment projects
- Act as point of contact for leadership and customer service managers
Essential Skills & Qualifications
- Strong EUC hardware knowledge and handsâon break/fix experience (HP/Lenovo/Dell)
- Experience supporting HP multifunction printers
- Proficiency with Windows OS and Microsoft applications
- Solid PC and peripheral hardware knowledge
- Experience with ITSM processes and SLA adherence
- Familiarity with CAT5/fibre patching
- Full UK driving licence and eligibility for nuclearâlicensed site clearance
Desirable Skills & Certifications
- ITIL Foundation
- SCCM knowledge
- Microsoft and CompTIA certifications (A+, Network+, MCP)
Behaviours
- Service excellence mindset; structured and methodical approach
- Teamâoriented; promotes collaboration and knowledge sharing
- Professional, positive, proactive, calm under pressure
- Politically aware, reliable, and conscientious
- Continuous service improvement mindset
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Weâre committed to fostering an inclusive environment where everyone can thrive.
End User Support Engineer - Aldermaston in Reading employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land End User Support Engineer - Aldermaston in Reading
â¨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DXC Technology. Check out their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills match the role of End User Support Engineer. Remember, they want to see how you can solve problems and support users effectively.
â¨Tip Number 3
Show off your tech skills! Be ready to discuss specific examples of how you've tackled desktop/laptop issues or managed print services in the past. Use real-life scenarios to demonstrate your hands-on experience and problem-solving abilities.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, itâs a great chance to reiterate why youâre the perfect fit for the End User Support Engineer position.
We think you need these skills to ace End User Support Engineer - Aldermaston in Reading
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the End User Support Engineer role. We want to see how your background aligns with our needs, so donât be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about this role and how you can contribute to our team. Keep it concise but engaging â we love a good story!
Showcase Your Technical Skills: Since this role involves a lot of hands-on tech support, make sure to highlight your technical skills clearly. Mention your experience with Windows OS, hardware troubleshooting, and any relevant certifications. We want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itâs super easy, and youâll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at DXC Technology Inc.
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, especially brands like HP, Lenovo, and Dell. Be ready to discuss your hands-on experience with break/fix repairs and troubleshooting Windows OS issues.
â¨Show Off Your Customer Service Skills
Since this role involves a lot of end-user support, prepare examples that showcase your service excellence mindset. Think about times when you went above and beyond for a customer or resolved a tricky issue under pressure.
â¨Familiarise Yourself with the Environment
Research the companyâs work model and culture. Understanding their emphasis on collaboration and inclusivity will help you align your answers with their values during the interview.
â¨Prepare for Technical Questions
Expect questions related to ITSM processes, SLAs, and even some practical scenarios involving network patching or printer management. Practising these topics will help you feel more confident and articulate in your responses.