At a Glance
- Tasks: Provide application support and resolve software issues for a major client.
- Company: Join DXC Technology, a leading IT services company with a global presence.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible benefits tailored to you.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact by supporting critical applications in a dynamic environment.
- Qualifications: 2-5 years in application support and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
The Role
We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client. You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.
Working Pattern
- Hybrid — up to 3-4 days on site per week
- Rotating shifts: 7am–3pm / 9:30am–5:30pm
- Potential for out-of-hours on-call support
Key Responsibilities
- Performing early morning health checks to ensure applications are operational before users log in
- Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
- Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
- Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
- Actively tracking application health using performance management tools, log files, and automated alerts
- Investigating Windows Event Viewer and application logs to identify root causes of errors
- Creating and updating knowledge base articles and 'how-to' guides for common fixes
- Collaborating with application engineers and liaising with the client regularly
- Identifying and implementing continual service improvement activities
Key Skills & Experience
Essential:
- 2–5 years of experience in application support, systems administration, or IT service desk
- Strong analytical and problem-solving abilities
- Excellent communication skills and ability to work in a team-oriented environment
- Windows-based application support experience
Desirable:
- Strong proficiency in SQL Server 2016+
- Active Directory experience
- ServiceNow or related ITSM tool knowledge
- Dynatrace or other monitoring tools
- Understanding of cloud platforms and basic programming integrations
- ITIL V4 Foundation Certification
- Microsoft certifications (e.g., Azure Fundamentals/Administrator)
- Vendor-specific CRM/ERP certifications
Security Clearance
High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:
- UK National / British passport holder
- Single nationality
- Resided in the UK for a minimum of 10 years
What We Offer
- 25 days holiday (with options to increase)
- Comprehensive Flex benefits scheme
- Pension
- Life Insurance
- Health Insurance
- Travel Insurance
- Investment in your development
- Store vouchers and discounts
- Flexible benefits tailored to you
Apply now to join a team delivering critical services for one of DXC's major public sector clients.
Application Support Engineer in Reading employer: DXC Technology Inc.
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in the Reading area that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive development opportunities, competitive benefits including 25 days of holiday and a flexible benefits scheme, and a supportive culture that values teamwork and continuous improvement. Join us to be part of a leading IT services company where your contributions make a meaningful impact on our clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at DXC Technology or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Since you're aiming for an Application Support Engineer role, make sure you can confidently discuss Windows applications, SQL Server, and troubleshooting techniques. Practice common interview questions with a mate!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to share specific examples of how you've tackled technical issues in the past. We love hearing about your thought process and how you approach challenges!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at DXC Technology. Let's get you that job!
We think you need these skills to ace Application Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Windows-based applications and any relevant IT service desk roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t forget to showcase your technical skills, especially in SQL Server and any monitoring tools you’ve used. We’re keen on seeing how you’ve tackled technical issues in the past, so give us some examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows-based applications and SQL Server. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical abilities. Think of situations where you diagnosed a problem, performed root cause analysis, and implemented a solution. This will demonstrate your fit for the role.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively liaise with both technical teams and clients.
✨Familiarise Yourself with Service Management Tools
If you have experience with ServiceNow or similar ITSM tools, be prepared to discuss it. If not, do a bit of research on how these tools work and their importance in application support.
