Operational SME/Trainer

Operational SME / Trainer Job Description Summary

Provide military operational capability expertise to the Design Authority and Project Teams to support the engineering process and the growth of the AMPA mission planning product capability and to ensure that customer requirements are fully understood.

Act as user liaison / system trainer between DXC Technology and the mission planning system end-users (e.g. aircrew, operations personnel and system administrators), ensuring the operational capability of the system is maintained.

Job Description

Essential Job Functions

• Requirements Analysis:
  • Through frequent contact with the customer’s users and Project Teams, ascertain from a user’s perspective, a detailed understanding of User Requirements and their context.
  • Once established, ensure the User Requirements are accurately translated into System Requirements for product development.
• Product Development:
  • Assist with the production of the initial high level design documentation, translating the User Requirements into a vision of how the functionality enhancements should be implemented within the AMPA system.
  • Thereafter, through continuous monitoring of product development, ensure that each iteration of the developing software meets both the requirements and expectations of the customer.
  • Advise on all aspects of mission planning methodologies from the point of view of the customer, to help ensure that solutions to any encountered problems satisfy both developers and customers alike.
• Safety Assessments:
  • Provide expert advice to the AMPA safety team on any potential safety impacts and their context relating to product development or discovered defects.
• Software Testing and Evaluation:
  • Undertake informal software testing of all iterations of software development from the end-users perspective to ensure that the implementation satisfies the agreed User Requirements.
  • Support the test script generation process to ensure sufficient coverage and adherence to design documentation.
  • Assist with the assessment of any reported defects, advising on the potential impact to system users.
• Act as the conduit of information between the system users and the DXC Project Teams, gathering feedback and providing advice with any on-site issues.
• Recommend solutions for Mission Planning System functionality enhancements based on experience of military operational processes and capabilities.
• Utilise expertise to support all stages of the product lifecycle, including initial development, functionality enhancement, requests for change and fault rectification.
• Attend user workshops and working groups to ensure that terminology and expectations are expressed in a manner that can be understood by the technical community and that technical terminology in any proposed solution is understood by the user community.
• Support frontline operational evaluation trials whenever required.
• Training:
  • Play a key role in ensuring that all training material and user manuals produced are in a format suitable for, and familiar to, their intended audience.
  • Provide dedicated training for both new and existing system users at key stages of the product lifecycle.
  • Deliver ongoing system training at the dedicated AMPA training facility located at the Defence Academy Shrivenham.

Essential Qualifications

• Knowledge of the military air operations domain processes and procedures
• Experienced user of Mission Planning Systems (e.g. AMPA)
• Comprehensive analytical and problem-solving skills
• Strong interpersonal skills to interact with customers and internal team members
• Strong leadership and organizational skills
• Requirements analysis experience
• Ability to work independently and as part of a team
• UK SC Security Clearance or the ability to obtain one
• Willingness to travel

Other Qualifications / Experience

• Ex military aircrew / operations personnel – desirable
• Software Engineering (or similar) qualification or experience – desirable
• Knowledge of the MoD testing, evaluation and acceptance processes – desirable
• Office

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About Us

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world\’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues atDXC.com .

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