At a Glance
- Tasks: Support Post Office hardware with troubleshooting, installations, and maintenance across Shrewsbury.
- Company: Join DXC Technology, a leader in IT services for global companies.
- Benefits: Enjoy competitive pay, pension scheme, health insurance, gym membership, and exclusive discounts.
- Why this job: Be part of a collaborative team that values inclusivity and personal growth.
- Qualifications: Experience with Point of Sale devices and strong troubleshooting skills required.
- Other info: Must have a valid UK driving license; vehicle provided for work.
The predicted salary is between 30000 - 42000 £ per year.
**Job Description:**This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (**Shrewsbury**).Clean & valid manual UK Driving License is essential.Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.Role requires frequent Weekend work on a Rota basis.**Role Responsibilities** Device and connectivity troubleshooting Device imaging and configuring Device swap outs and connectivity cabling, Wi-Fi Device installs, moves, decommissions. Device stock control and asset management Proactive maintenance, user familiarization and guidance. Cable management Smart hands and eyes Liaison with other support teams **Essential Skills/Experience** Previous experience in a similar role. Familiarity with Point of Sale devices. Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance – printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would be desirable. Valid UK Driver’s License – Vehicle supplied.Good customer-focus & communication skills.Availability to work away from Home if required**What We Will Do For You*** Competitive compensation* Pension scheme* DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)* Perks at Work (discounts on technology, groceries, travel and more)* DXC incentivesAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available *.*DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world\’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at . #J-18808-Ljbffr
Mobile Field Support Engineer - Shrewsbury employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Field Support Engineer - Shrewsbury
✨Tip Number 1
Familiarise yourself with the specific devices mentioned in the job description, such as Point of Sale devices and Microsoft tablets. Having hands-on experience or knowledge about these technologies will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to connectivity issues and device imaging. Being able to demonstrate your problem-solving abilities in real-time scenarios can significantly impress the hiring team.
✨Tip Number 3
Since the role requires frequent weekend work, be prepared to discuss your availability openly. Showing flexibility and a willingness to adapt to the rota can make you a more attractive candidate.
✨Tip Number 4
Highlight any previous experience in field support roles, particularly those involving hardware break-fix activities. Sharing specific examples of your past successes can help illustrate your capability for this position.
We think you need these skills to ace Mobile Field Support Engineer - Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mobile field support, particularly with Point of Sale devices and troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focus and communication skills. Mention specific examples of how you've successfully managed device installations or troubleshooting in previous roles.
Highlight Technical Skills: Clearly outline your familiarity with the technologies mentioned in the job description, such as Cielo, Microsoft tablets, and Windows operating systems. This will show that you have the necessary technical background for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DXC Technology Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Point of Sale devices and the specific hardware mentioned in the job description, such as Cielo and Microsoft tablets. Highlight any troubleshooting scenarios you've successfully navigated in the past.
✨Demonstrate Customer-Focused Communication
Since this role involves liaising with various support teams and customers, practice articulating your thoughts clearly. Share examples of how you've effectively communicated technical information to non-technical users.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with SLAs and be ready to discuss how you prioritise tasks based on criticality and service levels. This will show that you understand the importance of timely responses in a field support role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through your thought process when faced with common issues, such as device connectivity problems or equipment swaps, to demonstrate your troubleshooting skills.