At a Glance
- Tasks: Build strategic partnerships and drive customer success in the insurance sector.
- Company: Join DXC Technology, a leader in enterprise technology and innovation.
- Benefits: Flexible work model, inclusive culture, and opportunities for personal impact.
- Other info: Collaborate with industry experts and contribute to meaningful product innovations.
- Why this job: Shape the future of AI-enabled insurance operations and influence digital transformation.
- Qualifications: Experience in customer success or account management, with knowledge of London Market insurance.
The predicted salary is between 42750 - 52250 £ per year.
Job
Description: Are you passionate about helping insurance organisations transform the way they work?
Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes?
We are looking for a Customer Success Manager to join our growing Smart Apps team in the UK.
In this highly visible role, you will act as a strategic advisor to some of the leading brokers, carriers, MGAs, and delegated authority businesses in the London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions.
This is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations.
- What You'll Be Doing
- Build Strategic Customer Partnerships
- Develop trusted relationships with business, operational, and technology stakeholders.
- Act as the primary advocate for customers within the Smart Apps organisation.
- Facilitate executive governance meetings, strategic reviews, and success planning sessions.
- Partner with customers to align solutions with their long-term business objectives.
- Drive Adoption & Value Realisation
- Create and execute customer success plans aligned to measurable business outcomes.
- Promote adoption of Smart Apps capabilities, workflows, and AI-driven innovations.
- Monitor KPIs and success metrics to ensure customers achieve maximum value.
- Communicate business impact and return on investment to executive stakeholders.
- Leverage London Market Expertise
- Advise customers on best practices across the insurance lifecycle, including: Submissions and placement Policy administration and servicing Claims management Bordereaux processing Delegated authority operations Support customers through business process transformation and modernisation initiatives.
Ensure solutions align with regulatory and operational expectations across the London Market.
- Support Customer Growth and Success
- Collaborate with Product, Delivery, and Implementation teams throughout onboarding and deployment.
- Manage customer escalations and drive resolution of complex issues.
- Identify opportunities to optimise usage, expand adoption, and unlock additional value.
- Champion continuous improvement and customer satisfaction.
- Influence Product Innovation
- Gather and communicate customer feedback to Product and Engineering teams. Share industry insights and emerging market trends.
- Help shape future roadmap priorities and innovations across the Smart Apps portfolio.
- What Success Looks Like
- High levels of customer adoption and engagement.
- Measurable business outcomes and value realisation.
- Strong customer retention and growth.
- Positive executive stakeholder feedback and advocacy.
- Successful implementations with accelerated time-to-value.
- Meaningful contributions to product innovation and market strategy.
What We're Looking For
Essential Skills & Experience
- Several years experience in Customer Success, Consulting, Professional Services, Account Management, or a related customer-facing role.
- Strong knowledge of London Market insurance operations and workflows.
- Experience working with brokers, carriers, MGAs, or delegated authority businesses.
- Proven ability to manage senior stakeholder relationships and influence executive audiences.
- Experience working with enterprise software, Saa S, workflow, or digital transformation solutions.
- Excellent communication, presentation, and relationship-building skills.
Desirable Experience
- Experience with Service Now, workflow automation platforms, or AI-enabled business applications.
- Understanding of digital transformation and operational change programmes.
- Background in insurance technology or insurance software solutions.
Why Join Us?
Work with some of the most recognised organisations in the London insurance market.
Influence strategic transformation programmes and digital innovation initiatives.
Collaborate with industry experts across insurance, technology, and customer success.
Help shape the future of AI-enabled insurance operations.
Be part of a supportive and inclusive team where your ideas and expertise make a real impact.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed.
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world's most complex technology estates.
Learn more on dxc. com.
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Manager Client Success Manager employer: DXC Technology Inc.
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Customer Success Manager in the heart of the London insurance market, you'll have the opportunity to work with leading organisations, influence strategic transformations, and contribute to meaningful digital innovations. Our commitment to employee growth, inclusivity, and a flexible work model ensures that your expertise is valued and your career can thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Client Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DXC Technology Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DXC Technology Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager Client Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DXC Technology Inc.:Your cover letter is your chance to shine! Tell us why you want to work at DXC Technology Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DXC Technology Inc.!
How to prepare for a job interview at DXC Technology Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
