At a Glance
- Tasks: Lead strategic supplier relationships and ensure top-notch performance for key clients.
- Company: Join DXC Technology, a leader in innovative BPO solutions.
- Benefits: Flexible hybrid work, inclusive culture, and opportunities for personal growth.
- Other info: Diverse teams welcome; we support your unique journey.
- Why this job: Make a real impact by driving excellence in multi-supplier environments.
- Qualifications: Experience in account management and strong commercial acumen required.
The predicted salary is between 60000 - 75000 £ per year.
Location - London Hybrid
Clearance - UK clearance required
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long-term account value.
The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness. Experience operating in complex, multi-vendor BPO environments is essential, and direct exposure to HR services delivery is highly advantageous.
Strategic Accountabilities- Strategic Supplier Leadership
- Build, govern, and evolve high‐impact partner relationships aligned to client business priorities and DXC strategic objectives.
- Drive a performance‐led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Delivery Governance & Client Outcomes
- Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution.
- Act as a senior escalation point, for all things partner/supplier.
- Commercial Growth & Value Creation
- Identify and shape upsell and cross‐sell opportunities in collaboration with Sales and Client Partners.
- Translate partner capability into account growth and competitive advantage.
- Financial Performance & Margin Expansion
- Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting.
- Balance client value, partner viability, and DXC profitability.
- Account Strategy & Risk Management
- Contribute to account strategy, planning, and governance at an executive level.
- Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Enterprise Collaboration & Leadership
- Lead across delivery, commercial, and functional teams to ensure a cohesive, high‐quality client experience.
- Influence in complex, matrixed environments.
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands‐on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi‐supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply‐chain dynamics.
- Analytical and insight‐driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
- Bachelor's degree or equivalent professional experience.
- Demonstrated success in senior client‐facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
Supplier Relationship Manager in London employer: DXC Technology Inc.
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and inclusivity. Our London-based team enjoys the benefits of a hybrid work model, fostering both personal well-being and professional growth, while engaging in meaningful projects that drive client success. With a commitment to diversity and a focus on employee development, we provide ample opportunities for career advancement in a supportive environment where every voice is heard.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that Supplier Relationship Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its partners. Understand their BPO landscape and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Showcase your strategic thinking! During interviews, share examples of how you've driven performance and managed supplier relationships in the past. Highlight your commercial acumen and ability to optimise margins – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Supplier Relationship Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supplier Relationship Manager role. Highlight your experience in managing supplier relationships and any relevant BPO expertise. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven performance and client satisfaction. We love numbers!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, especially when it comes to complex topics like supplier management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Partners
Before the interview, research the key partners and suppliers relevant to the role. Understand their strengths, weaknesses, and how they align with the company's objectives. This will help you demonstrate your strategic thinking and ability to manage relationships effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L ownership, margin optimisation, and financial forecasting. Use specific examples from your past roles to illustrate how you've successfully managed financial performance and created value in a multi-supplier environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think of examples where you've resolved conflicts, driven performance improvements, or mitigated risks in supplier relationships. Structure your answers using the STAR method (Situation, Task, Action, Result) for clarity.
✨Communicate Confidently
As this role involves interfacing with senior stakeholders, practice articulating your thoughts clearly and confidently. Be ready to discuss how you can influence and lead in complex environments. Remember, your communication style can set you apart as a strong candidate.
