DXC Technology is seeking a Service Desk Ops Manager in London, onsite 5 days per week. You will lead and manage the ITSM Service Desk operation, ensuring high-quality IT support aligned with ITIL practices and SLA compliance.
You will drive customer experience improvements, supervise teams, manage budgets, and coordinate with vendors while maintaining security and GDPR compliance. The role reports to senior leadership and involves performance reviews.
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Service Desk Ops Leader - ITIL-Driven 24/7 Support in London employer: DXC Technology Inc.
At DXC Technology, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our London hybrid office offers employees the unique opportunity to engage in meaningful projects within the Financial Services sector while benefiting from mentorship and professional growth opportunities. With a focus on translating technology into business value, our team members are empowered to make impactful contributions in a supportive environment that values diversity and creativity.
