Insurance Premium Technician in London

LOCATION: Remote Flexible working with the opportunity for hybrid working from Chatham/London

Permanent, Full-time (37.5 hrs per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. We have been operating for over 20 years in the London market, processing over £101 billion worth of premium and claims transactions today. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Individual will reside in the UK and have Right to Work in the UK.

Job Overview

We have a fantastic new job opportunity for an individual who wants to grow their insurance understanding. An Insurance Premium Technician works as part of a Team under the direction of a Team Manager, performing standard technical checks and processes as they relate to the risk being processed to ensure that agreed market SLAs in respect of turnaround and quality are achieved. All work processed must meet agreed service levels in respect of quality and turnaround times. Training will be provided for all insurance documentation/systems required to perform the role.

What you will be doing

• Conducts technical checks on insurance documentation to ensure accuracy, able to notice discrepancies or errors within the documentation.
• Liaise with customers and brokers to resolve queries and issues related to the work being processed.
• Ownership of own workload.
• Input details into the database to initiate settlement/updates.
• Complete accurate reporting associated to the work being processed.
• Supports and inputs to innovation and process improvement projects.
• Reviewing/validating insurance documentation.

We're looking for people who have

• Strong numeracy, verbal and literacy skills.
• Computer literate with working knowledge of Outlook and MS Office.
• Work to a high level of accuracy with attention to detail.
• Strong organisational, personal and time management skills.
• Ability to work independently and as part of a team.
• Excellent Customer Service skills.
• Ability to demonstrate strong negotiating and influencing skills.
• Positive attitude and natural curiosity to identify improvements.

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.

Our Culture

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter who they are or what they do.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.