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- Tasks: Lead growth in healthcare consulting and engineering services across NHS and Life Sciences.
- Company: Join DXC Technology, a leader in digital transformation and healthcare solutions.
- Benefits: Enjoy flexible work arrangements, career progression, and a supportive team environment.
- Why this job: Make a real impact in healthcare while advancing your career in a strategic role.
- Qualifications: Experience in IT services or consulting, with a passion for healthcare and life sciences.
- Other info: This role offers a clear pathway to senior leadership positions.
The predicted salary is between 48000 - 72000 £ per year.
At DXC we are seeking a high-potential, ambitious Account Director / Customer Success Manager to lead the growth of our Consulting and Engineering Services (CES) business across NHS England, multiple NHS Trusts, and to establish a strategic foothold within the UK Life Sciences and Pharmaceutical sector. This is a strategic growth role with full revenue responsibility for a $30M+ portfolio, combining account expansion within NHS clients and greenfield market entry into Life Sciences and Pharma organisations. The role requires a consulting-led sales approach focused on identifying and solving critical client challenges across clinical systems, enterprise platforms, applications, data, and digital engineering.
The successful candidate will build trusted relationships across NHS England transformation programmes and Trust-level leadership, while simultaneously developing new logo opportunities within Life Sciences and Pharma. They will lead with consulting to discover client problems, shape transformation programmes, and position CES as a strategic partner in delivering measurable healthcare and business outcomes. This role is ideally suited to a mid-career, highly motivated individual eager to step into a major account leadership position, with clear progression toward senior leadership roles.
Key Responsibilities
- P&L Ownership and Account Leadership
- Own and grow a Healthcare and Life Sciences portfolio with full responsibility for $30M+ revenue
- Develop and execute strategic account plans aligned to NHS England transformation priorities and Trust-level digital roadmaps
- Drive year-on-year revenue growth through a combination of account expansion, consulting-led engagements, and new logo acquisition
- Maintain disciplined pipeline coverage, forecasting accuracy, and revenue performance
- Act as the senior commercial leader for CES across assigned accounts
- Build deep relationships with NHS England transformation leadership, Integrated Care Systems (ICS), and NHS Trust CIO and digital leadership teams
- Align CES services to key NHS priorities including digital transformation, platform modernisation, data integration, operational efficiency, and patient outcome improvement
- Identify and originate consulting engagements that lead to larger transformation programmes
- Expand CES footprint across enterprise applications, digital engineering, data platforms, and consulting services
- Position CES as a trusted transformation partner supporting NHS digital and operational objectives
- Lead new logo acquisition efforts across UK Life Sciences and Pharmaceutical organisations
- Develop and execute a market entry strategy to establish CES presence in this sector
- Build senior relationships with CIO, CTO, Digital, R&D, and Manufacturing technology leaders
- Identify opportunities aligned to enterprise applications, digital engineering, data platforms, AI, and consulting services
- Create consulting-led entry points that establish credibility and expand into long-term strategic engagements
- Lead discovery-based client engagements focused on understanding business, clinical, and technology challenges
- Shape consulting engagements and transformation programmes aligned to client strategic priorities
- Position CES offerings across key service areas including: Enterprise Platforms including ServiceNow, Oracle, and Boomi; Application Development, Modernisation, and DevSecOps; Observability and Performance Engineering including Dynatrace; Data Engineering, Data Platforms, Analytics, and Artificial Intelligence; Digital Engineering and Consulting Services
- Collaborate with consulting, solution architecture, delivery, and partner teams to shape and win complex deals
- Build trusted advisor relationships with senior stakeholders across NHS England, NHS Trusts, and Life Sciences organisations
- Develop deep understanding of client operating models, regulatory environments, and transformation priorities
- Act as the primary commercial leader and escalation point for CES within assigned accounts
- Ensure strong alignment between client expectations and delivery execution
- Maintain a high-quality pipeline sufficient to deliver sustained growth
- Operate with strong qualification discipline and structured opportunity governance
- Lead deal strategy, value positioning, and win strategy execution
- Ensure alignment with internal governance, commercial standards, and delivery capability
Required Experience and Qualifications
- Experience in IT Services, Consulting, or Digital Transformation sales, account leadership, or consulting roles
- Experience working with NHS England, NHS Trusts, or broader UK healthcare ecosystem strongly preferred
- Experience or strong interest in developing business within Life Sciences and Pharmaceutical sectors
- Demonstrated success in originating and growing new business opportunities
- Experience positioning enterprise applications, digital engineering, data, or consulting services
- Experience owning or contributing to significant revenue portfolios and pipeline targets
- Strong commercial acumen and sales discipline
Personal Profile
- Highly ambitious and motivated, with strong desire for career progression into senior leadership
- Consultative mindset with ability to uncover and shape client transformation opportunities
- Entrepreneurial approach, particularly in developing greenfield markets
- Resilient and performance-driven, with strong ownership mentality
- Credible and confident engaging senior client executives
- Strong personal drive, discipline, and accountability for results
Strategic Importance of the Role
This is a critical strategic role supporting CES growth across the UKI Healthcare sector and establishing a new and significant presence within Life Sciences and Pharma. The successful candidate will play a central role in expanding CES market share, building strategic client relationships, and delivering sustained revenue growth. This position offers a clear pathway toward senior account leadership, portfolio leadership, and broader commercial executive roles within the organisation.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Customer Success Manager – Healthcare & Life Sciences in London employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – Healthcare & Life Sciences in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and life sciences sectors. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Do your homework on the company! Understand DXC's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role. Highlight your consulting-led sales approach and how you've tackled client challenges in the past. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining DXC and ready to take on the challenge of leading growth in the healthcare sector.
We think you need these skills to ace Customer Success Manager – Healthcare & Life Sciences in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in healthcare and life sciences, and show how your skills align with the job description. We want to see how you can contribute to our growth!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven revenue growth or built strong client relationships in previous roles. This will help us see the impact you could have at DXC.
Be Authentic: Let your personality shine through in your application. We’re looking for someone ambitious and motivated, so don’t be afraid to express your passion for the role and the industry. Show us why you’re the perfect fit for our team!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This ensures that your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Stuff
Before the interview, dive deep into the healthcare and life sciences sectors. Familiarise yourself with NHS England's transformation priorities and the specific challenges they face. This knowledge will help you demonstrate your understanding of the role and how you can contribute to their goals.
✨Build Relationships
Since this role involves building trusted relationships, think about how you can showcase your interpersonal skills during the interview. Prepare examples of how you've successfully engaged with senior stakeholders in the past, particularly in a consulting context, to illustrate your ability to connect and collaborate.
✨Consultative Mindset
Emphasise your consultative approach by preparing to discuss how you've identified and solved client challenges in previous roles. Be ready to share specific instances where your insights led to successful outcomes, especially in digital transformation or account expansion.
✨Show Your Ambition
This position is all about growth and leadership. Make sure to express your ambition and desire for career progression. Share your long-term goals and how this role aligns with them, demonstrating that you're not just looking for a job, but a pathway to a significant career in account leadership.