At a Glance
- Tasks: Support and maintain workplace technology services, ensuring excellent customer experiences.
- Company: DXC Technology, a people-first company focused on digital transformation.
- Benefits: Competitive salary, flexible working options, and ongoing professional development.
- Other info: Inclusive culture welcoming diverse backgrounds and offering career growth.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 33075 - 40425 £ per year.
- Workplace Support Engineer
- Location: On-site London
Type: Full-time
At DXC Technology, we’re people first.
Our people are at the heart of everything we do.
We help global clients modernise their IT estates, deliver business-critical services, and drive meaningful digital transformation.
What you’ll be doing
As a Workplace Support Engineer, you’ll play a key role in supporting and maintaining workplace technology services across the organisation.
Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards.
- Managing incidents and service requests through Service Now and ensuring timely resolution in line with service levels.
- Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
- Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
- Troubleshooting hardware, software, application, and connectivity issues.
- Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
- Managing asset inventories and ensuring accurate records for devices, licences, and services.
- Working with telecommunications providers and third-party suppliers to resolve service issues.
- Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
- Producing operational reports and identifying opportunities for service improvement.
- What we’re looking for
Essential Skills & Experience
- Experience supporting mobile technologies and desktop/end-user computing environments.
- Previous experience providing first and second-line technical support within a corporate environment.
- Strong knowledge of Windows 10/11, i OS, Android, and Microsoft 365 applications.
- Experience using Service Now or a similar IT Service Management platform.
- Familiarity with Mobile Device Management solutions such as Microsoft Intune.
- Knowledge of endpoint management technologies including Intune, MECM/SCCM, or equivalent.
- Understanding of asset lifecycle management and inventory controls.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Awareness of information security, compliance, and operational risk controls.
- Desirable ITIL Foundation certification.
- Microsoft Intune, Modern Desktop Administrator, or similar certifications.
- Experience within highly regulated environments.
- Knowledge of Active Directory, Azure Active Directory, and networking fundamentals.
- Experience supporting hybrid working environments and collaboration technologies.
What makes you a great fit?
- Has a strong customer-first mindset.
- Enjoys solving technical problems and helping others.
- Can manage competing priorities in a fast-paced environment.
- Builds positive relationships with stakeholders and suppliers.
- Takes ownership and pays close attention to detail.
- Works effectively within structured, SLA-driven support environments.
Why join DXC?
At DXC Technology, we believe in creating an environment where everyone can thrive.
- Opportunities to work with leading technologies and enterprise clients.
- Ongoing learning and professional development.
- A culture built on collaboration, innovation, and inclusion.
- Flexible and hybrid working options where role requirements allow.
- Competitive salary and comprehensive benefits package.
Inclusion at DXC DXC Technology is committed to building diverse, inclusive teams.
We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates.
We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Join us and help deliver exceptional workplace technology experiences that enable our people and clients to perform at their best.
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Analyst II Infrastructure Services in London employer: DXC Technology Inc.
At DXC Technology Inc., we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in Farnborough. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a forward-thinking team where your contributions directly impact engineering excellence and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst II Infrastructure Services in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology Inc.!
✨Direct Apply to DXC Technology Inc.
Let's not forget to apply directly through the DXC Technology Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Analyst II Infrastructure Services in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
