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For Companies At a Glance
- Tasks: Lead client relationships and ensure top-notch service delivery for IT projects.
- Company: Join DXC Technology, a global leader in IT services and innovation.
- Benefits: Enjoy competitive pay, career growth, and the chance to work with cutting-edge technology.
- Why this job: Make a real impact by driving client success and operational excellence.
- Qualifications: Experience in customer success management and strong leadership skills.
- Other info: Work in a dynamic environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
We are seeking an exceptional Senior Customer Success Manager to oversee a high-profile contract, contracts or portfolio within UK & Ireland. This pivotal role combines operational delivery, P&L management, innovation, and leadership to ensure delivery excellence, sustained growth, and client satisfaction. The successful candidate will drive performance, maintain commitments, and foster deep client relationships to identify and capitalize on opportunities for expansion.
Key Responsibilities:
- P&L Management: Own and manage the financial performance of the contract including revenue, profit and a proportion of delivery led sales and growth. Ensure sustainable profits through effective cost management, top line growth, and operational efficiencies.
- Delivery Excellence: Oversee end-to-end service delivery across a range of IT infrastructure and application programmes, projects and operational delivery, to meet or exceed time, cost, and quality performance in line with the plan as contracted. Drive adherence to SLAs, ensuring consistent achievement of agreed performance metrics. Champion delivery innovation to enhance client outcomes and drive operational improvement.
- Client Engagement and Growth: Serve as the primary interface with client stakeholders, building and maintaining trusted relationships. Identify opportunities for growth.
Customer Success Manager in Farnborough employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their success, especially in client engagement and delivery excellence.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Success Manager in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our goals. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've driven performance and client satisfaction in previous roles. We’re all about results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Numbers
As a Customer Success Manager, you'll be dealing with P&L management. Brush up on your financial metrics and be ready to discuss how you've managed budgets or improved profitability in past roles. This shows you understand the business side of customer success.
✨Showcase Your Delivery Excellence
Prepare examples of how you've overseen service delivery in previous positions. Be specific about the projects you managed, the challenges you faced, and how you ensured that SLAs were met. This will demonstrate your capability to drive performance and maintain commitments.
✨Build Rapport with Client Engagement Stories
Think of instances where you've built strong relationships with clients. Share stories that highlight your ability to engage stakeholders and identify growth opportunities. This will illustrate your skills in fostering deep client relationships, which is crucial for this role.
✨Innovate and Adapt
Be prepared to discuss how you've championed innovation in your previous roles. Think of examples where you introduced new processes or technologies that enhanced client outcomes. This will show that you're not just about maintaining the status quo but are also focused on driving operational improvement.
