At a Glance
- Tasks: Provide on-site tech support for desktops, laptops, and conference rooms.
- Company: Join a leading tech team at AWE Aldermaston and Reading Green Park.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn and advance your career.
- Why this job: Be the go-to tech hero, solving problems and supporting VIPs.
- Qualifications: Hands-on experience with hardware and software troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
Role Summary
Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
Location, Working Pattern, Security & Compliance
- Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park
- Occasional travel to remote sites to install or replace equipment
- Standard working hours: 07:00–17:30 (9-day fortnight, shift-dependent)
- Occasional out-of-hours work to support VIP or high-profile events
- Role is based on a nuclear-licensed site in the Reading area
- Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment)
Key Responsibilities
- End-User Compute (EUC)
- Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs
- Troubleshoot Windows client OS
- Perform limited software troubleshooting
- Support endpoint encryption and WSUS updates
- Administer Active Directory and assist with SCCM deployments
- Staff the Tech Bar for walk-in support
- Hardware Build
- Build standard and non-standard desktops; refurbish devices for deployment
- Perform warranty and non-warranty repairs
- Manage break/fix stock and asset records
- Maintain accurate device and print asset records; complete periodic audits
- Document and improve processes; maintain team SharePoint
- Printing / Managed Print Services (MPS)
- Maintain networked HP multifunction printers and manage consumables
- Manage customer PUK code access
- Prepare, test, and install new print devices
- Support print fleet optimisation and audits
- Tech Bar & Front-of-House Service
- Provide walk-in support including loan devices, triage, software help, new starters, and orders
- Ensure excellent customer communication and effective back-office completion
- Conference Rooms, VIP & Events
- Manage 250+ conference rooms and conduct assurance visits
- Liaise with AV suppliers for incident resolution and design requirements
- Respond to last-minute VIP support requests
- Networking (Foundational)
- Perform CAT5 and fibre network patching
- Provide hands-and-eyes support to suppliers
- Ticketing, SLAs & Communication
- Maintain clear ticket updates and resolution notes
- Resolve within SLA or elevate appropriately
- Keep users informed throughout the lifecycle
- Projects (when assigned)
- Coordinate small refresh or deployment projects
- Act as point of contact for leadership and customer service managers
Essential Skills & Qualifications
- Strong EUC hardware knowledge and hands-on break/fix experience (HP/Lenovo/Dell)
- Experience supporting HP multifunction printers
- Proficiency with Windows OS and Microsoft applications
- Solid PC and peripheral hardware knowledge
- Experience with ITSM processes and SLA adherence
- Familiarity with CAT5/fibre patching
- Full UK driving licence and eligibility for nuclear-licensed site clearance
Desirable Skills & Certifications
- ITIL Foundation
- SCCM knowledge
- Microsoft and CompTIA certifications (A+, Network+, MCP)
Behaviours
- Service excellence mindset; structured and methodical approach
- Team-oriented; promotes collaboration and knowledge sharing
- Professional, positive, proactive, calm under pressure
- Politically aware, reliable, and conscientious
- Continuous service improvement mindset
End User Support Specialist (Aldermaston/Green Park) employer: DXC Technology Inc.
At AWE, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Aldermaston and Green Park locations. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that values service excellence and teamwork. With competitive benefits and the chance to work on high-profile projects in a secure, innovative setting, we provide a meaningful and rewarding career for our End User Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist (Aldermaston/Green Park)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on AWE and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to end-user support and technical troubleshooting. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've diagnosed and resolved issues, especially with desktop/laptop devices or printers. Real-life scenarios can really impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace End User Support Specialist (Aldermaston/Green Park)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop/laptop support and break/fix repairs. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with hardware and software troubleshooting!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about end-user support and how your previous roles have prepared you for this position. Remember, we love a good story that shows your service excellence mindset.
Show Off Your Technical Skills:Don’t forget to mention your proficiency with Windows OS, Microsoft applications, and any relevant IT certifications. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, especially brands like HP, Lenovo, and Dell. Be ready to discuss your hands-on experience with break/fix repairs and troubleshooting Windows OS issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user support, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or VIP requests, showcasing your calmness under pressure.
✨Familiarise Yourself with the Tools
Get to grips with tools like Active Directory, SCCM, and ticketing systems. If you have experience with ITSM processes, be prepared to discuss how you've adhered to SLAs in past roles.
✨Demonstrate Your Team Spirit
This position requires collaboration and knowledge sharing. Think of instances where you've worked well in a team, contributed to process improvements, or helped colleagues. Highlight your structured and methodical approach to problem-solving.
