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- Tasks: Provide top-notch support for desktops and devices while resolving IT issues.
- Company: Join DXC Technology, a leader in IT solutions with a focus on teamwork.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Be part of a collaborative team dedicated to continuous improvement.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Experience in Deskside support and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
DXC Technology Inc. is seeking a Deskside Support Engineer in Edinburgh. This role involves providing high-quality support for end-user desktops and connected devices, resolving IT incidents efficiently, and maintaining strong customer service.
A background in Deskside/Desktop support, along with excellent communication skills and strong troubleshooting abilities, are essential.
The position offers an opportunity to work in a dynamic, client-facing environment with a focus on continuous improvement and teamwork.
Onsite Deskside IT Engineer – Hands & Eyes Support in Edinburgh employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Deskside IT Engineer – Hands & Eyes Support in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at DXC Technology. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you resolved IT issues and be ready to share them. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you went above and beyond for a user. Remember, it’s all about making that connection and showing you care about the end-user experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Onsite Deskside IT Engineer – Hands & Eyes Support in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Deskside/Desktop support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Deskside IT Engineer role. Share specific examples of how you've resolved IT incidents and improved customer satisfaction in the past.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively communicate technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktops and connected devices. Be prepared to discuss common IT incidents you've resolved in the past, as well as the troubleshooting methods you used. This will show that you have the hands-on experience needed for the role.
✨Show Off Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your excellent communication skills. Think of examples where you've provided outstanding customer service or resolved conflicts effectively. This will highlight your ability to maintain strong relationships with end-users.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific IT incidents or customer interactions. This will help you articulate your thought process and problem-solving abilities clearly, which is key for a Deskside Support Engineer.
✨Emphasise Teamwork and Continuous Improvement
This position values teamwork and a focus on continuous improvement. Be ready to share experiences where you've collaborated with others to enhance processes or resolve issues. Highlighting your commitment to working well within a team will resonate with the interviewers.