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For Companies At a Glance
- Tasks: Support and maintain computer systems, diagnosing hardware and software issues for multiple clients.
- Company: Join DXC Technology, a leader in IT services for global companies and public sector organisations.
- Benefits: Enjoy competitive pay, pension scheme, private health insurance, gym membership, and exclusive discounts.
- Why this job: Be part of a collaborative team that values inclusivity and personal growth while solving real-world IT challenges.
- Qualifications: 3-5 years in IT support, excellent communication skills, and a driving license are essential.
- Other info: Flexibility in work style with a focus on in-person collaboration; must be customer-oriented and proactive.
The predicted salary is between 30000 - 42000 £ per year.
A global technology firm is seeking a Deskside Support Engineer based in the City of Edinburgh.
The successful candidate will provide deskside support, resolve IT issues, and maintain high service quality within a fast-paced, regulated environment.
The ideal applicant will have over three years of experience in desktop support, excellent communication skills, and a readiness to learn new technologies.
This role requires collaboration with local and offshore teams, ensuring effective communication and service delivery.
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Deskside Support Engineer employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role requires experience in an ITIL environment. Understanding the principles of service management will help you demonstrate your technical competence during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills for common software issues, especially within the Office Suite. Being able to quickly resolve these problems will showcase your ability to provide proactive support to customers.
✨Tip Number 3
Since this role involves working across multiple sites, ensure you have a valid driving license and vehicle ready. Highlighting your readiness to travel can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. This position values high customer service orientation, so be ready to share examples of how you've successfully managed client interactions and resolved issues.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a Deskside Support role. Emphasise your technical skills, such as troubleshooting hardware and software issues, and mention any experience with ITIL environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service orientation and enthusiasm for solving IT issues. Mention specific examples of how you've successfully resolved technical problems in the past and your ability to work collaboratively with teams.
Highlight Soft Skills: In your application, don't forget to highlight your soft skills, such as strong communication abilities, time management, and a proactive attitude. These are crucial for a role that involves direct interaction with clients and team members.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Deskside Support Engineer.
How to prepare for a job interview at DXC Technology Inc.
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in IT support. Highlight your experience with troubleshooting hardware and software issues, especially within an ITIL environment. Bring examples of past challenges you've resolved to demonstrate your problem-solving abilities.
✨Emphasise Customer Service
As a Deskside Support Engineer, customer service is key. Share experiences where you successfully assisted users and resolved their IT issues. Show your enthusiasm for helping others and your ability to communicate effectively, both in writing and face-to-face.
✨Demonstrate Team Collaboration
This role requires working closely with global IT support teams. Be ready to discuss how you have collaborated with colleagues in the past, particularly in high-pressure situations. Highlight your ability to work autonomously while also being a strong team player.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your troubleshooting skills and decision-making process. Practice responding to common IT issues you might encounter on the job, such as software malfunctions or hardware failures, and explain your approach to resolving them.
