At a Glance
- Tasks: Provide on-site support, troubleshoot issues, and ensure customer satisfaction.
- Company: DXC Technology, a leader in IT services with a focus on diversity and inclusion.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on career development.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience with hardware, software, and customer support required.
The predicted salary is between 40000 - 45000 £ per year.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Field Support Engineer Location Frimley - 5 days per week onsite Security Clearance Candidates are required to be eligible for SC clearance and be a sole UK national.
At DXC Technology, we deliver essential IT services that help our customers modernise systems, optimise data architectures, and ensure security and scalability across public and private sector organisations. We are looking for a Site / Field Support Engineer to provide on-site field support to customers including installation, servicing and repairing of systems and equipment.
Key Responsibilities
- Provide first-line technical support by resolving customer queries, diagnosing faults, and escalating complex issues to the appropriate teams.
- Act as the primary customer liaison and central point of contact for administrative and technical matters, ensuring regular communication and status updates.
- Deliver on-site field support, including installation, maintenance, repair, and break-fix activities for managed devices, systems, and equipment.
- Perform system analysis, troubleshooting, and reporting to identify trends, recurring issues, and opportunities for improvement.
- Assist with system design, process flows, discrete modelling, and the development or enhancement of technical solutions and programs.
- Collaborate with customer engineering teams to gather requirements, assess design changes, and support overall solution delivery.
- Conduct security audits of network-connected devices, including scanning, compliance checks, risk identification, and reporting.
- Manage IT assets, stock, and loan equipment throughout their lifecycle, ensuring adherence to inventory and asset management procedures.
What You’ll Bring
- Experience working with the company's hardware, software and equipment products.
- Experience working with customer technology and support requirements.
- Experience working with process and/or system design concepts.
- Experience working with appropriate programming languages, operating systems and software.
- Experience working with engineering principles and practices.
Desirable Skills
- Basic Network Knowledge (Patching, tracing switch information etc.).
- Service Now Ticketing System Experience.
Site Support Engineer - Frimley/Guildford in Camberley employer: DXC Technology Inc.
At DXC Technology, we pride ourselves on fostering a diverse and inclusive work environment where every employee is valued and supported. As a Site Support Engineer in Frimley, you will benefit from a collaborative culture that encourages professional growth through continuous learning and development opportunities, while also enjoying the stability of a leading IT services provider. Our commitment to accessibility ensures that all team members can thrive, making DXC an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Site Support Engineer - Frimley/Guildford in Camberley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology Inc.!
✨Direct Apply to DXC Technology Inc.
Let's not forget to apply directly through the DXC Technology Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Site Support Engineer - Frimley/Guildford in Camberley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
