At a Glance
- Tasks: Lead an international support team delivering innovative insurance software solutions.
- Company: Join DXC Technology, a global leader in IT services and innovation.
- Benefits: Enjoy career development, flexible work options, and a supportive team environment.
- Other info: Be part of an inclusive culture that values diversity and collaboration.
- Why this job: Make a real impact in the insurance industry while developing your technical and leadership skills.
- Qualifications: 2+ years in insurance systems, strong SQL skills, and excellent communication abilities.
The predicted salary is between 45000 - 55000 £ per year.
Job Description: Location: UK Based Type: Permanent, Full Time (37.5 hours per week)
About DXC Technology DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
DXC Technology is recognized among the best corporate citizens globally.
For more information, visit www. dxc. com
Role Summary
As an Application System Support Manager (SQL / Insurance Systems), you will be leading an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients.
The role involves managing SLA delivery, issue resolution, client enhancements, release planning, reporting, invoicing, staffing, utilisation, and billability, while ensuring high levels of customer satisfaction and service quality.
Working with SQL Server and DXC application tools, you will be providing technical leadership and support, mentoring colleagues, supporting service delivery activities, and deputising for the Support Manager when required.
Key Responsibilities
- Leading client service delivery through regular meetings, service reviews, reporting, and proactive communication.
- Managing team performance, quality, compliance, documentation, internal processes, and resource planning.
- Providing application and SQL support, ensuring service levels and client expectations are consistently met.
- Overseeing invoicing, warranty reviews, utilisation, revenue forecasting, time reporting, and contractual SLA achievement.
- Acting as an escalation point for clients and internal teams, ensuring issues are managed in accordance with agreed processes and procedures.
- Coordinating release planning, scheduled work, development lifecycle communications, QA/UAT support, and the successful transition of new clients into support.
- Training, supporting, mentoring, and developing team members on processes, SQL-related issues, and Insurance Software solutions.
- Managing day-to-day team administration, including absence management, holiday planning, training, objectives, appraisals, and performance management.
- Working closely with development, QA, service delivery, and client teams to ensure effective operational support and continuous service improvement.
Essential Skills & Experience
- Minimum 2 years' experience or exposure to insurance industry practices and/or insurance systems.
- Strong leadership, interpersonal, communication, and presentation skills, with the ability to motivate teams and deliver excellent customer service.
- Proven SQL Server skills, including investigating issues, designing solutions, developing fixes, testing enhancements, and supporting deployments using SQL Server and DXC application tools.
- Excellent organisational, reporting, and documentation skills, including producing high-quality management information.
- Ability to work effectively under pressure, make timely decisions, solve complex problems, and support SQL Development, QA, and UAT testing activities.
- Proven ability to influence clients and stakeholders on scope, timelines, costs, priorities, and solution approaches.
- Flexible, self-motivated, and enthusiastic, with a willingness to learn new software tools, products, and technologies.
- Willingness and ability to travel to client sites when required.
Desirable Skills & Experience
- Experience working within the insurance industry.
- Experience supporting enterprise-scale business applications.
- Knowledge of Software Development Lifecycle (SDLC) methodologies and ITIL practices.
- Previous team leadership or people management experience.
- Experience in business analysis and/or second-line application support.
- Understanding of complex system architectures, database interactions, integrations, and error-resolution processes.
- Experience with data analysis, reporting, and metadata management systems.
Why Join DXC?
- Work with leading insurance clients across multiple markets and business sectors.
- Develop both technical and business expertise within a specialised industry.
- Join a collaborative, supportive, and experienced team environment.
- Access ongoing career development and progression opportunities within a global technology organisation.
DXC Technology is committed to the development of a fully inclusive workforce.
All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.
DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
Learn more on dxc. com.
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Application System Support Manager (SQL / Insurance Systems) employer: DXC Technology Inc.
At DXC Technology Inc., we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in Farnborough. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a forward-thinking team where your contributions directly impact engineering excellence and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Application System Support Manager (SQL / Insurance Systems)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like DXC Technology Inc.). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like DXC Technology Inc.. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Application System Support Manager (SQL / Insurance Systems)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at DXC Technology Inc..
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at DXC Technology Inc.. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at DXC Technology Inc.
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at DXC Technology Inc. to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at DXC Technology Inc., they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding DXC Technology Inc.'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
