At a Glance
- Tasks: Support and maintain workplace technology services, ensuring excellent customer experiences.
- Company: DXC Technology, a people-first company focused on digital transformation.
- Benefits: Competitive salary, flexible working options, and ongoing professional development.
- Other info: Inclusive culture with opportunities for growth and collaboration.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 33075 - 40425 £ per year.
- Workplace Support Engineer
- Location: On-site London
Type: Full-time
At DXC Technology, we’re people first.
Our people are at the heart of everything we do.
We help global clients modernise their IT estates, deliver business-critical services, and drive meaningful digital transformation.
What you’ll be doing
As a Workplace Support Engineer, you’ll play a key role in supporting and maintaining workplace technology services across the organisation.
Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards.
- Managing incidents and service requests through Service Now and ensuring timely resolution in line with service levels.
- Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
- Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
- Troubleshooting hardware, software, application, and connectivity issues.
- Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
- Managing asset inventories and ensuring accurate records for devices, licences, and services.
- Working with telecommunications providers and third-party suppliers to resolve service issues.
- Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
- Producing operational reports and identifying opportunities for service improvement.
- What we’re looking for
Essential Skills & Experience
- Experience supporting mobile technologies and desktop/end-user computing environments.
- Previous experience providing first and second-line technical support within a corporate environment.
- Strong knowledge of Windows 10/11, i OS, Android, and Microsoft 365 applications.
- Experience using Service Now or a similar IT Service Management platform.
- Familiarity with Mobile Device Management solutions such as Microsoft Intune.
- Knowledge of endpoint management technologies including Intune, MECM/SCCM, or equivalent.
- Understanding of asset lifecycle management and inventory controls.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Awareness of information security, compliance, and operational risk controls.
- Desirable ITIL Foundation certification.
- Microsoft Intune, Modern Desktop Administrator, or similar certifications.
- Experience within highly regulated environments.
- Knowledge of Active Directory, Azure Active Directory, and networking fundamentals.
- Experience supporting hybrid working environments and collaboration technologies.
What makes you a great fit?
- Has a strong customer-first mindset.
- Enjoys solving technical problems and helping others.
- Can manage competing priorities in a fast-paced environment.
- Builds positive relationships with stakeholders and suppliers.
- Takes ownership and pays close attention to detail.
- Works effectively within structured, SLA-driven support environments.
Why join DXC?
At DXC Technology, we believe in creating an environment where everyone can thrive.
- Opportunities to work with leading technologies and enterprise clients.
- Ongoing learning and professional development.
- A culture built on collaboration, innovation, and inclusion.
- Flexible and hybrid working options where role requirements allow.
- Competitive salary and comprehensive benefits package.
Inclusion at DXC DXC Technology is committed to building diverse, inclusive teams.
We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates.
We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Join us and help deliver exceptional workplace technology experiences that enable our people and clients to perform at their best.
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Analyst II Infrastructure Services employer: DXC Technology Inc.
At DXC Technology Inc., we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in Farnborough. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a forward-thinking team where your contributions directly impact engineering excellence and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst II Infrastructure Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DXC Technology Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DXC Technology Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Analyst II Infrastructure Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DXC Technology Inc.:Your cover letter is your chance to shine! Tell us why you want to work at DXC Technology Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DXC Technology Inc.!
How to prepare for a job interview at DXC Technology Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
