DXC Technology is seeking a Service Desk Operations Manager in London to lead the ITSM Service Desk, ensuring high-quality IT support and ITIL-aligned practices. This role requires accountability for service delivery, SLAs and a culture of continual improvement, with responsibility for a multi-person team and stakeholder engagement.
You will drive customer experience, manage 24/7/extended hours operations where required, and oversee performance reporting, CSI initiatives and change enablement
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Service Desk Ops Lead - ITIL & CSI Excellence in London employer: DXC Technology Company
At DXC Technology, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through mentorship opportunities and the chance to lead impactful projects in a flexible remote and on-site environment. Join us to be part of a team that values your expertise and encourages you to make a meaningful difference for our clients and their users.
