DXC Technology in London is seeking a Service Desk Ops Manager to lead and manage the ITSM service desk, ensuring high-quality IT support and ITIL-aligned practices. The role requires accountability to senior leadership and client stakeholders, with a focus on customer experience and SLA compliance.
You will oversee 15–50+ analysts, drive CSI, governance of the service catalogue, and automation opportunities, while maintaining security and regulatory standards in the UK.
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IT Service Desk Operations Lead employer: DXC Technology Company
At DXC Technology, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through mentorship opportunities and the chance to lead impactful projects in a flexible remote and on-site environment. Join us to be part of a team that values your expertise and encourages you to make a meaningful difference for our clients and their users.
