At a Glance
- Tasks: Lead a dynamic team in managing IT infrastructure operations and incident responses.
- Company: Join DXC Technology, a leader in IT services with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible work options, and a focus on wellbeing.
- Other info: Embrace a supportive environment that values inclusivity and personal growth.
- Why this job: Make a real impact by leading innovative IT solutions and enhancing service quality.
- Qualifications: 5+ years in IT operations with strong leadership and incident management skills.
The predicted salary is between 58500 - 71500 £ per year.
Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. Please note this role will require on-site attendance 5 days a week.
The ITO Team Lead provides technical and people leadership for infrastructure operations across DXC-managed customer environments, managing team development, performance, workloads and contractual SLAs. They oversee cross-platform L2/L3 escalations, lead P1/P2 incident response and drive permanent fixes through problem management. They represent the team in customer engagements, service reviews and governance, aligning technical delivery with service management.
Key Responsibilities
- Allocate work by skill, capacity and priority; ensure shift/on-call cover.
- Track SLAs/KPIs; elevate capacity and staffing risks to the SDM.
- Forecast infrastructure needs from utilisation; maintain configuration control.
- Analyse incidents, SLAs and recurring issues to improve services.
- Drive lasting fixes, current guidance, incident reviews and team-led efficiencies.
- Lead daily customer liaison, reviews and escalations; report transparently.
- Resolve cross-tower dependencies; share impacts and build stakeholder trust.
- Review changes for CAB; ensure approved windows and rollback plans.
- Coordinate transitions; confirm readiness and knowledge transfer before go-live.
- Verify recovery procedures and transition records meet testing standards.
- Oversee secure builds, patching and maintenance within approved timelines.
- Develop and approve automation; ensure team resources and elevate gaps.
- Meet cross-platform SLAs; manage queues, workloads and hands-on support.
- Own L2 escalations; diagnose root causes across infrastructure platforms.
- Lead P1/P2 triage, telemetry, rollback, liaison and lasting fixes across towers.
- Maintain complete, accurate change, incident, CMDB and access audit records.
- Coach staff through regular one-to-ones, service goals and feedback.
- Address skill and performance gaps early; agree training with the SDM.
- Build teamwork and accountability; onboard staff to tools and requirements.
Required Skills & ExperienceEssential
- IT Operations Experience. 5+ years' hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage/backup, AD and database touchpoints.
- Leadership & People Management. Proven technical team leadership in managed services or IT outsourcing, covering mentoring, objectives, one-to-ones, performance and morale.
- Incident & Major Incident Management. Strong incident management experience, including P1/P2 technical leadership across cross-domain triage, telemetry, isolation, rollback and stakeholder communication.
- Cross-Tower Troubleshooting. Effective L2 escalation, root-cause diagnosis and resolution across Wintel, virtualisation, storage, network, AD and databases.
- SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident-ageing and compliance monitoring, with corrective action.
- Change Coordination. ITIL-aligned oversight of standard, minor and emergency changes, including technical/risk reviews, maintenance windows and rollback plans.
- ITIL Practices. Strong knowledge and operational application of Incident, Problem, Change, Configuration and Service Level Management.
- Problem Management. Experience recording recurring problems, facilitating root-cause analysis and securing permanent fixes to prevent repeat failures.
- Customer Engagement. Confident, professional representation in reviews, governance and escalations, translating technical issues into business terms and managing expectations.
- Documentation & Audit. Accurate runbooks, SOPs, diagrams, CMDB records and audit evidence supporting continuity, compliance and knowledge transfer.
- Workload Management. Skill and capacity-based workload planning, ensuring service-window coverage through shifts and on-call rotas.
- Security Clearance. DV Clearance required.
Desired Certifications
- ITIL 4 Foundation or higher.
- Microsoft, VMware, or storage vendor certifications that validate technical breadth across the infrastructure domain.
- Continuous Service Improvement. Experience leading or contributing to CSI initiatives - identifying improvement opportunities from operational data, implementing changes, and measuring outcomes.
- Scripting & Automation. Familiarity with PowerShell or other scripting languages for operational automation, and the ability to review and approve scripts developed by team members.
- Backup & Recovery. Experience with enterprise backup solutions (Veeam, Commvault, or similar) and an understanding of backup architecture, failover validation, and disaster recovery procedures.
- Database Awareness. Working awareness of database platforms (SQL Server, Oracle, or similar) sufficient to coordinate with database administrators and troubleshoot cross-domain issues involving database dependencies.
- Monitoring Tools. Familiarity with enterprise monitoring platforms such as SCOM, SolarWinds, Dynatrace, or similar, and the ability to interpret dashboards and alerts for proactive service management.
- Compliance & Governance. Awareness of regulatory frameworks such as ISO 27001, Cyber Essentials, and NIST, and their impact on operational processes and audit requirements.
- Vendor Management. Experience coordinating with third-party vendors and suppliers for escalation, licensing, and support during incidents and changes.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
ITO Team Lead - secure on-site Hampshire in Farnborough employer: DXC Technology Company
At DXC Technology, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through mentorship opportunities and the chance to lead impactful projects in a flexible remote and on-site environment. Join us to be part of a team that values your expertise and encourages you to make a meaningful difference for our clients and their users.
StudySmarter Expert Advice🤫
We think this is how you could land ITO Team Lead - secure on-site Hampshire in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology Company!
✨Direct Apply to DXC Technology Company
Let's not forget to apply directly through the DXC Technology Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITO Team Lead - secure on-site Hampshire in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
